PIA FRANCESCA TOTINO
Budd Lake,NJ
Summary
Lead Associate of Operations with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.
Overview
6
6
years of professional experience
Work History
Lead Associate
JPMorgan Chase
09.2021 - Current
- Implemented policies and standard operating procedures to staff and managed quality, customer service and logistics.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels
- Collaborated with bank manager on scheduling, hiring decisions, monthly audits, training, profit and loss. Passed audit with 90%.
- Observed, coached and developed bankers in support of reaching performance objectives
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
Associate Banker
JPMorgan Chase
04.2019 - 09.2021
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks. Manager over 50 customers in person and 20 over phone.
- Balanced teller drawers and added/settle ATM cash.
- Opened, closed, and updated accounts for customers.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
Brand Ambassador /Key Holder
Swarovski
05.2017 - 06.2018
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge. Increased sales during Holiday by 15%.
- Engaged, educated, and befriended customers to deliver amazing shopping experience
Brand Associate
Michael Kors
08.2017 - 11.2017
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
Education
Bachelor of Science - Business Administration
Centenary University
Hackettstown, NJ05.2019
Associate of Applied Science - Hospitality Management
Country College of Morris
Randolph, NJ05.2015
High School Diploma -
Roxbury High School
Succasunna, NJ07.2012
Skills
- Customer Service
- Orientating and Training
- Transaction Monitoring
- Staff Supervision
- Microsoft Office Expertise
- Risk Assessment and Classification
- Office Supplies and Inventory
- Financial Data Analyzation
- Merchandise Promotion and Display
- Adaptable to Changing Demands
- Securities Safekeeping
Timeline
Lead Associate
JPMorgan Chase
09.2021 - Current
Associate Banker
JPMorgan Chase
04.2019 - 09.2021
Brand Associate
Michael Kors
08.2017 - 11.2017
Brand Ambassador /Key Holder
Swarovski
05.2017 - 06.2018
Bachelor of Science - Business Administration
Centenary University
Associate of Applied Science - Hospitality Management
Country College of Morris
High School Diploma -
Roxbury High School