Piara Morris
Charlotte
Summary
Dynamic General Manager with a proven track record at Jersey Mike's Subs, excelling in profit and loss management and team leadership. Achieved significant cost reductions through strategic inventory control while enhancing customer satisfaction. Skilled in fostering a collaborative environment and ensuring compliance with food safety standards to drive operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Jersey Mike's Subs
Charlotte
10.2025 - Current
- Trained staff on company policies and customer service standards to enhance service quality.
- Oversaw inventory management and supply ordering for fresh ingredients.
- Ensured compliance with health safety regulations in food preparation areas.
- Monitored financial performance to achieve budgetary goals and enforce cost control.
- Managed daily business operations, including budgeting, staffing, scheduling, and inventory control.
- Built long-term customer relationships through effective account management.
- Created a positive work environment by encouraging team collaboration through activities.
- Administered employee discipline through formal warnings, maintaining operational integrity.
General Manager
Jimmy John's Sandwiches
Baltimore
09.2024 - 06.2025
- Developed and implemented strategic plans that drove business growth and increased profitability
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Implemented cost-saving measures that reduced operational expenses by streamlining processes
- Achieved consistent sales targets through targeted promotions and effective upselling techniques
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions.
- Completed certified manager training
Manager
Greenpoint Wellness
Laurel
05.2023 - 09.2024
- Completed store operational requirements by scheduling and assigning employees; following up on work results. Maintained operations by initiating, coordinating, and enforcing program policies and procedures.
- Led brand initiatives and sales promotions, identifying trends and opportunities to enhance processes and procedures.
- Managed inventory reporting daily, weekly, and monthly to support operational efficiency.
- Maintained and oversaw cash accounting procedures and record keeping.
- Ensured store cleanliness and safety by regularly inspecting facilities and addressing any hazards.
- Maintained professional reputation of the store by complying with all legal requirements.
Assistant Manager, Quality Control
Panera Bread
Annapolis
10.2022 - 03.2024
- Oversaw daily activities of associates to ensure operational efficiency.
- Managed nightly sales and cash totals to maintain financial accuracy.
- Managed restaurant operations
- Conducted weekly consolidated inventory and monthly full counts to ensure accurate stock levels.
- Ordered all food and supplies for restaurant.
- Handled and submitted incoming sales calls
- Acted as customer service representative
General Manager
Jersey Mike's Subs
Glen Burnie
11.2020 - 10.2022
- Managed day-to-day operations ensuring seamless service delivery
- Coordinated staff scheduling during shifts to optimize coverage and efficiency
- Assured customer satisfaction at all times
- Handled all sales, revenue and payroll reporting
- Executed daily bank deposits to ensure consistent cash flow management
- Opened restaurant daily, ensuring readiness for service
Assistant Manager
Eons Greek Food for Life
Fresh Meadows
01.2020 - 11.2020
- Hired and trained new employees on menu recipes and company standards.
- Ordered products based on inventory counts and sales trends
- Conducted daily inventory of food products to maintain stock levels
- Served food in proper portions to ensure customer satisfaction
- Wash and sanitize tools, knives, kitchen area, tables, and utensils
Kitchen Manager
Friendly's
Franklin Square
05.2015 - 01.2020
- Hired and trained new employees on menu recipes and company standards to enhance team proficiency
- Conducted daily inventory of food products to ensure stock availability and minimize waste
- Ordered products based on daily inventory and sales to maintain optimal supply levels
- Set up work station to ensure efficient workflow.
- Prepare ingredients for cooking, including portioning, chopping, and storing food
- Prepare and cook food in keeping with recipes, quality standards and presentation standards
- Operate stoves, grills, fryers, ovens and microwaves
- Test foods to verify if they have been cooked adequately
- Monitor food quality whilst preparing food
- Wash and sanitize tools, knives, kitchen area, tables, and utensils
Education
Political Science - Baltimore, MD
Morgan State University
Baltimore, MD05-2011
Diploma - Flushing, NY
John Bowne High School
Flushing, NY06-2009
Skills
- Restaurant operations and management
- Profit and loss management
- Cost control and inventory management
- Budget management
- Food safety and quality control
- Culinary expertise
- Team leadership and management
- Scheduling and shift management
- Administrative experience
- Hospitality and food service
- Customer service excellence
- Communication skills
Certification
- Food Handler, 02/01/20, Present
- ServSafe, Food Handler Certification
- Bartender License
Personal Information
- Willing To Relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
General Manager
Jersey Mike's Subs
10.2025 - Current
General Manager
Jimmy John's Sandwiches
09.2024 - 06.2025
Manager
Greenpoint Wellness
05.2023 - 09.2024
Assistant Manager, Quality Control
Panera Bread
10.2022 - 03.2024
General Manager
Jersey Mike's Subs
11.2020 - 10.2022
Assistant Manager
Eons Greek Food for Life
01.2020 - 11.2020
Kitchen Manager
Friendly's
05.2015 - 01.2020
Political Science - Baltimore, MD
Morgan State University
Diploma - Flushing, NY
John Bowne High School