Piedad Saltos
Hartford,CT
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food & Beverage Guest Service Agent
Four Points Sheraton Hotel
06.2021 - 12.2023
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Groups & Events Coordinator
Hotel Oro Verde
03.2010 - 03.2020
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Trained team members on new hotel services and products to support promotional efforts.
Education
High School Diploma -
Colegio Garicoa
Cuenca, EcuadorSkills
- Guest Relations
- Hospitality services
- Hospitality best practices
- Client Relationship Management
Certification
Human Service Certificate
Safe Food Handling Certificate
Customer Service Certificate
Timeline
Food & Beverage Guest Service Agent
Four Points Sheraton Hotel
06.2021 - 12.2023
Groups & Events Coordinator
Hotel Oro Verde
03.2010 - 03.2020
High School Diploma -
Colegio Garicoa
Human Service Certificate
Safe Food Handling Certificate
Customer Service Certificate
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