Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pierce Holmes

New York

Summary

Dynamic professional with over a decade of experience in social care and hospitality management, specializing in client-centered support, staff leadership, event coordination, and customer engagement. An international background across Ireland, New Zealand, and the United States demonstrates a proven track record of success in both human services and high-volume hospitality settings. Known for exceptional communication skills and organizational expertise, with a steadfast commitment to fostering personal and professional growth in diverse teams. Passionate about creating impactful experiences that enhance client satisfaction and drive operational excellence.

Overview

21
21
years of professional experience

Work History

General Manager

Pando Pub Group
01.2022 - Current
  • - As General Manager of Pando Pub Group LLC was responsible for all aspects of daily operations, including budgets, inventory control, vendor relations and staff leadership and development for two properties in NYC.
  • - Part of founding management team to successfully open two Manhattan operations post covid from initial operational design, marketing strategies, to all staffing, orientation, and training.
  • - Lead recruitment, hiring, and staff development, fostering a strong hospitality-driven culture.
  • - Manage scheduling, training, and team performance to ensure service excellence.
  • - Direct financial operations including budgeting, cash balancing, and cost control.
  • - Coordinate marketing initiatives and event programming to drive revenue growth.
  • - Supervise menu planning and vendor relations to optimize food and beverage offerings.

General Manager

Draught 55
04.2017 - 01.2022
  • - As General Manager of Draught 55, oversaw daily operations of a high-volume NYC bar and restaurant.
  • - Managed staff scheduling, training, and onboarding to ensure smooth service and team development.
  • - Handled recruitment and retention of employees to maintain strong service standards.
  • - Coordinated event sales and managed private/group events to drive revenue.
  • - Controlled inventory, balanced cash, and managed banking operations.
  • - Delivered exceptional customer service, fostering repeat business and a loyal clientele.

Senior Bartender

Stout Group NYC
01.2016 - 01.2017
  • - Created seasonal cocktails and managed beverage planning.
  • - Oversaw inventory control and ordering to reduce waste and maintain cost efficiency.
  • - Delivered exceptional customer service, ensuring repeat clientele and positive guest experiences.
  • - Trained new staff and maintained compliance with DOH standards and company procedures.
  • - Managed full opening and closing responsibilities for the bar.

Supported Employment Specialist

Auckland
01.2013 - 01.2016
  • - Assisted clients in identifying career goals, preparing for interviews, and securing sustainable employment.
  • - Provided ongoing workplace coaching to promote confidence, skill growth, and independence.
  • - Developed strong employer networks to match individuals with suitable opportunities.
  • - Supported holistic personal development by balancing employment with broader life goals.

Social Care Professional (Various Roles)

Ireland
01.2005 - 01.2013
  • - Worked across residential, community, and outreach settings supporting diverse client populations.
  • - Developed care plans and delivered individualized interventions to improve well-being and independence.
  • - Collaborated with multidisciplinary teams and families to ensure effective support systems.
  • - Balanced full-time professional responsibilities while earning a BA in Social Care.

Education

Bachelor of Arts - Social Care

Dublin City University
01.2010

Skills

  • Event coordination
  • Staff development and leadership
  • Inventory management
  • Client-focused social support
  • Career development support
  • Collaborative relationship management
  • Exceptional customer service
  • Policy development and implementation

Timeline

General Manager

Pando Pub Group
01.2022 - Current

General Manager

Draught 55
04.2017 - 01.2022

Senior Bartender

Stout Group NYC
01.2016 - 01.2017

Supported Employment Specialist

Auckland
01.2013 - 01.2016

Social Care Professional (Various Roles)

Ireland
01.2005 - 01.2013

Bachelor of Arts - Social Care

Dublin City University

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