Pierce Morrison
Fontana,CA
Summary
Experienced hard worker with team leadership, operational management, and customer service excellence. Earned employee of the month award 4x and Leader of the year award in 2022. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant Manager
MOOYAH Burgers, Fries & Shakes
Upland, CA
03.2021 - Current
- Quickly promoted to Shift Leader few months after getting hired
- Achieved 4 employee of the month awards in (2021) and Leader of the year in (2022)
- Led team in daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new staff on company standards and operational procedures.
- Resolved customer inquiries and complaints promptly, enhancing overall customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coordinated daily shift activities, optimizing workflow and enhancing productivity.
Crew Member
Popeyes® Louisana Kitchen
Upland, CA
04.2020 - 11.2020
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Engaged with customers to promote specials and upsell menu items effectively.
- Adapted quickly to changing priorities and tasks within a dynamic work environment.
- Worked front counter, drive-thru and other areas.
- Operated kitchen equipment safely and efficiently, adhering to food safety standards.
Education
High School Diploma -
Upland HIghschool
Upland, CA06-2021
GED -
Chaffey College
Rancho Cucamonga, CA05-2027
Skills
- Customer service
- Team leadership
- Time management
- Problem-solving
- Staff training and development
- Decision-making
Timeline
Assistant Manager
MOOYAH Burgers, Fries & Shakes
03.2021 - Current
Crew Member
Popeyes® Louisana Kitchen
04.2020 - 11.2020
GED -
Chaffey College
High School Diploma -
Upland HIghschool