Pierre Bradley
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
7
7
years of professional experience
Work History
Server
Old Lady Gang
01.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Seven Cigar Lounge
01.2024 - Current
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Tulum Kitchen & Bar
06.2023 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server Shift Leader
Spicehouse Buckhead
06.2021 - 08.2023
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Esthetician
The Skin Bar
01.2021 - 11.2022
- Sterilized equipment for patient treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
Server
The Hive Buckhead
06.2019 - 06.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Dispatcher
United Parcel Service, UPS
04.2017 - 06.2021
- Directed dispatching, routing and tracking fleet vehicles in the USA and Canada.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Education
Aesthetics
Health And Style Institute, LLC
Atlanta, GA05.2021
Bachelor of Arts - Communications
Illinois State University
Normal, IL06.2016
Skills
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Operational Efficiency
- High-Volume Dining
Timeline
Server
Old Lady Gang
01.2024 - Current
Server
Seven Cigar Lounge
01.2024 - Current
Server
Tulum Kitchen & Bar
06.2023 - 01.2024
Server Shift Leader
Spicehouse Buckhead
06.2021 - 08.2023
Esthetician
The Skin Bar
01.2021 - 11.2022
Server
The Hive Buckhead
06.2019 - 06.2021
Dispatcher
United Parcel Service, UPS
04.2017 - 06.2021
Aesthetics
Health And Style Institute, LLC
Bachelor of Arts - Communications
Illinois State University
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