Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
1
1
year of professional experience
Work History
Broker
7vertical
Lubumbashi, Haut-Katanga, DRC
02.2024 - 01.2025
Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
Conducted research to answer questions and handle issues using multiple systems and resources.
Prepared contracts and related documentation according to strict standards.