Pierre Ngengwa

Route Planning and Navigation.

• Utilized GPS navigation systems and maps to plan efficient delivery routes.
• Determined the most expedient trips by mapping out routes ahead of time.
• Followed routes assigned by dispatchers to meet delivery objectives.
  

Delivery and Customer Interaction.

• Delivered packages to customers in a timely and efficient manner.
• Assisted passengers with loading and unloading their luggage.
• Demonstrated professional conduct with clients to deliver outstanding customer service.
  

Time and Task Management.

• Managed time effectively to meet tight delivery deadlines.
• Performed activities punctually to support scheduling and work coverage.
  
• Vehicle Operation and Safety.
• Maintained delivery schedules without compromising safety.
• Monitored traffic conditions and applied defensive strategies to avoid accidents.
• Inspected vehicles before and after every trip to assess performance and maintenance needs.
• Checked vehicles for damage after shifts to ensure proper condition.
  

Merchandise Handling and Documentation.

• Loaded and unloaded goods efficiently, using hand trucks or pallet jacks.
• Secured merchandise to prevent damage during transportation.
• Kept accurate records of deliveries and customer signatures.
• Completed necessary paperwork and documentation for deliveries.
  

Performed system administration tasks.

• Completed frequent checks on user logins, file permissions, and other data issues.
• Managed user profiles, security access, and shared file structures.
• Documented installation or configuration procedures for maintenance and repetition.
• Created detailed reports on system usage, performance metrics, and related data points.

Trained and assisted users.

• Trained staff on new technologies and software applications.
• Assisted users in setting up workstations, printers, scanners, and other peripherals.
• Researched, documented, and escalated support cases to higher levels when necessary.
  

Enhanced system performance and security.

• Utilized manual or automated tools to analyze or predict system performance.
• Scanned networks with vulnerability assessment tools to identify security holes.
• Tested network connections to ensure proper system functionality.
  

Managed administrative and technical tasks.

• Managed email accounts, including creating aliases, forwarding emails, and resetting passwords.
• Operated machinery and tools safely and efficiently.
• Managed backup systems, user accounts, and helpdesk operations.
• Scheduled and confirmed appointments.
• Assigned tasks to appropriate personnel based on skill levels, and availability.
  .

Customer interaction and assistance.

• Greeted customers promptly, and provided friendly, personalized service.
• Welcomed customers, and offered assistance to help locate store items.
• Addressed customer questions and concerns regarding products, services, and store policies.
• Resolved customer complaints professionally, escalating complex issues to supervisors when necessary.
  

Sales and Service.

• Boosted customer satisfaction by going the extra mile to personalize service for each customer.
• Scanned items and verified pricing on the cash register for accuracy.
• Handled customer complaints and concerns promptly, ensuring quick resolutions.
  

Health and Safety Compliance

• Complied with all health and safety regulations while performing job duties.
  

General Assistance.

• Answered customer inquiries and provided information on store procedures and policies.
  

Technical Fabrication and Machining.

• Read blueprints, sketches, drawings, manuals, and specifications to determine the dimensions and tolerances of finished workpieces.
• Fabricated tools, jigs, and fixtures to meet manufacturing and engineering requirements.
• Designed fixtures, tooling, and experimental parts for specialized engineering projects.
• Selected appropriate speeds and feeds based on metal type, and finish specifications.
• Drilled holes in parts using drill presses and other machinery.
  

Equipment Operation and Maintenance.

• Operated hand tools, drill presses, riveting machines, and tap burners to safely produce projects.
• Observed machine operations to detect malfunctions or out-of-tolerance machining, making necessary adjustments.
  

Safety and Workplace Organization.

• Maintained a clean and safe work environment by adhering to safety protocols.
• Collaborated with cross-functional teams to ensure project success and meet goals.