Summary
Overview
Work History
Education
Skills
Timeline
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Pierre Smith

Chicago,IL

Summary

Dynamic professional with a proven track record at Tremark Logistics, excelling in high-stress environments. Skilled in customer service and decision-making, I effectively coordinated fleet operations and enhanced client relationships. My attention to detail and stress tolerance led to improved efficiency and customer satisfaction, ensuring seamless delivery and service excellence.

Overview

32
32
years of professional experience

Work History

Dispatcher

Tremark Logistics
10.2021 - 10.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Team Leader

Target
10.2004 - 05.2020
  • Launched new products successfully by creating comprehensive marketing campaigns and promotional materials.
  • Established strong relationships with key clients, ensuring customer satisfaction and retention.
  • Optimized inventory management practices to minimize stockouts while reducing carrying costs and maintaining optimal product availability.

FrontEnd Supervisor

Potash Markets
11.1992 - 09.2004
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.

Education

Data Entry

Near North H.S.
Chicago, IL
06-1994

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Stress tolerance

Timeline

Dispatcher

Tremark Logistics
10.2021 - 10.2024

Team Leader

Target
10.2004 - 05.2020

FrontEnd Supervisor

Potash Markets
11.1992 - 09.2004

Data Entry

Near North H.S.

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