Pietra Ibanez
Saugus,MA
Summary
Motivated and dedicated hospitality professional with a strong work ethic and exceptional customer service skills, honed at Mija Cantina & Tequila Bar and Mariel. Known for a strong work ethic, excellent customer service, and the ability to stay calm and effective in fast-paced environments. Eager to continue developing as a server, contributing positively to the team, and delivering exceptional guest experiences. Passionate about the industry and committed to learning, improving, and growing within a dynamic team setting.
Overview
1
1
year of professional experience
Work History
Server
Mija Cantina & Tequila Bar
Boston, MA
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Host
Mija Cantina & Tequila Bar
Boston, MA
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Host
Mariel
Boston, MA
11.2024 - 04.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Bachelor - Advertising
Pontifical Catholic University of Minas Gerais
BrazilSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
- Performance improvement
- Table bussing
- Guest seating
- Foreign language proficiency
- Food running
Languages
Spanish
Portuguese
English
Timeline
Server
Mija Cantina & Tequila Bar
01.2025 - Current
Host
Mariel
11.2024 - 04.2025
Host
Mija Cantina & Tequila Bar
08.2024 - Current
Bachelor - Advertising
Pontifical Catholic University of Minas Gerais