Eslon Caswell
Longwood,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
340B Program Director
26Health
07.2023 - Current
- Developed 340B program from ground up, laying out framework, and defining roles.
- Oversee overall day-to-day operations of the 340B program including implementation, compliance and performance
- Maintained and updated project related documents.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Spearheaded fundraising efforts to secure resources necessary for program sustainability and success.
- Communicated regularly with stakeholders, updating on progress to build support for program.
Patient Care Coordinator
Age Rejuvenation
06.2022 - 07.2023
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Created customized care plans, working with clinical staff to assess and meet patient needs.
- Reviewed medical charts and served as liaison between patient and doctor
- Worked with patients to schedule tests and procedures.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Medical Office Administrator
Age Rejuvenation
06.2021 - 07.2023
- Managing patient records
- Registration management
- Patient care advocacy
- Understanding of medical ethics, Managed appointments, registrations and patient relations in busy office
- Audited customer files to verify medical necessity and satisfaction of coverage criteria
- Oversaw office records and maintained strict document control
- Received, recorded and filed medical payments by check, cash and credit card
- Pulled charts and prepared for nurse and doctor assessment
- Aided with prescription refill requests
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory
- Maintained patient databases and updated information in alignment with HIPAA protocols
- Mentored office employees on proper administrative procedures and how to use programs such as PatientNow, keeping operations consistent and efficient for maximum performance
Surgical Coordinator
Global Neuro And Spine Institue
01.2021 - 06.2021
- Scanned surgical paperwork into EMR system for nursing and billing staff
- Helped patients complete paperwork, explained orders, and informed each of any additional hospital requirements
- Called surgery patients in advance to confirm details and resolve any last-minute concerns
- Scheduled pre-operative visits, procedures, and post-operative follow-up appointments in EMR system
- Used EMR to document phone encounters, lab results, and provider orders
- Worked closely with pre-authorization team to set up benefits for planned procedures
- Educated patients about estimated costs, collected deposits, and issued documentation for future liabilities
- Prepared office daily schedules in line with staff availability and optimal patient loads
- Prepared for next day's patients by pulling charts and making confirmation calls
- Took patient information and scanned into EMR, ensuring accurate records and patient authorizations
- Improved clinical operations by coordinating with team clinicians
- Verified insurance coverage and obtained pre-authorizations
- Educated patients about surgeries and provided
Patient Service Representative Team Lead
Florida Community Health Center
02.2017 - 06.2021
- Appointment Scheduling HIPAA Compliance
- Patient Assistance
- Insurance Knowledge Patient Information verification Patient checkout procedures
- Payment Collection
- Participated in meetings and coordinated patient care requirements with other care providers
- Processed and billed claims
- Compiled and reviewed medical charts
- Balanced deposits and credit card payments each day
- Generated monthly statements to check outstanding balances
- Assisted patients in filling out check-in and payment paperwork
- Reviewed and corrected claim errors to facilitate smooth processing
- Took copayments and compiled daily financial records.
Education
Master of Healthcare Administration - Health Administration
University of Phoenix
Phoenix, AZ04.2021
Bachelor of Arts - Art History, Communications
University of Toledo
Toledo, OH05.2015
Skills
- Staff Management
- Patient education and counseling
- Medical chart documentation
- Operations Oversight
- Policy and Procedure Improvements
- Strategic Leadership
Timeline
340B Program Director
26Health
07.2023 - Current
Patient Care Coordinator
Age Rejuvenation
06.2022 - 07.2023
Medical Office Administrator
Age Rejuvenation
06.2021 - 07.2023
Surgical Coordinator
Global Neuro And Spine Institue
01.2021 - 06.2021
Patient Service Representative Team Lead
Florida Community Health Center
02.2017 - 06.2021
Master of Healthcare Administration - Health Administration
University of Phoenix
Bachelor of Arts - Art History, Communications
University of Toledo
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