Pinky Brown
Richmond,TX
Summary
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Healthcare professional with robust understanding of patient referral systems and proven ability to streamline processes for improved patient care. Known for strong collaborative efforts within teams and consistently achieving desired outcomes. Reliable and adaptable with expertise in managing patient data and coordinating with healthcare providers.
Knowledgeable Desired Position with solid background in coordinating referral processes and ensuring seamless communication between patients and healthcare providers. Demonstrated success in managing patient information and facilitating timely referrals. Proven ability to utilize organizational and multitasking skills to enhance operational efficiency.
Overview
27
27
years of professional experience
Work History
Referral Coordinator
Pediatric Healthcare Alliance
Tampa, FL
01.2007 - Current
- Coordinated patient referrals between primary care providers and specialists to streamline care pathways.
- Managed scheduling of appointments while ensuring timely communication with families and healthcare providers.
- Assisted in maintaining accurate patient records within electronic health record (EHR) systems for improved data integrity.
- Collaborated with multidisciplinary teams to enhance patient experience and optimize referral processes.
- Monitored referral outcomes to identify trends and improve service delivery based on feedback received.
- Developed training materials for new staff on referral procedures and EHR usage to promote efficiency.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
Behavioral Health Supervisior
Pediatric Healthcare Alliance
Tampa, FL
03.2021 - 12.2022
- Supervised daily operations of pediatric healthcare services, ensuring compliance with regulatory standards.
- Implemented training programs for staff, enhancing skill sets and improving patient care delivery.
- Collaborated with multidisciplinary teams to develop and optimize treatment protocols for pediatric patients.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth among staff.
- Analyzed patient data trends to improve service efficiency and quality of care provided by the team.
- Streamlined administrative processes through effective use of electronic health record systems, reducing turnaround time for patient documentation.
- Developed strong communication channels between departments, fostering a collaborative work environment.
- Improved patient care by implementing new health protocols and supervising nursing staff performance.
Front Office Lead
Pediatric Healthcare Alliance
Tampa, FL
03.2010 - 03.2019
- Supervised daily front office operations, ensuring efficient patient flow and optimal service delivery.
- Trained and mentored new staff on patient scheduling systems and office protocols.
- Implemented process improvements to enhance patient experience and reduce wait times.
- Collaborated with healthcare providers to streamline communication and appointment management.
- Developed training materials for staff on electronic health record (EHR) systems usage.
- Addressed patient inquiries and concerns, maintaining high satisfaction levels through effective resolution strategies.
- Coordinated with billing department to ensure accurate processing of insurance claims and payments.
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Served as a liaison between guests and other departments within the company, facilitating clear communication channels to address concerns efficiently.
- Assisted with the recruitment and hiring process for new front office employees, selecting candidates who demonstrated strong customer service skills and a commitment to excellence.
- Reduced customer wait times through effective scheduling and task delegation among staff members.
- Coordinated events and meetings on-site, ensuring seamless communication between departments while maintaining high standards of professionalism.
- Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.
- Enhanced front office efficiency by streamlining administrative processes and implementing new organizational systems.
- Resolved conflicts between staff members diplomatically, fostering a cohesive team dynamic that facilitated smooth daily operations.
- Developed strong relationships with vendors, ensuring timely delivery of supplies and services needed for optimal front office performance.
- Increased team morale through regular recognition of outstanding performance among staff members.
- Implemented new procedures for managing appointments and reservations, resulting in fewer scheduling conflicts and better organization.
- Collect patient and client documents and information upon referral.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Monitored office supplies by checking inventory and placing orders.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Daycare Teacher
KinderCare Learning Centers
Tampa, FL
02.1999 - 06.2000
- Fostered positive relationships with children through engaging activities and personalized attention.
- Developed and implemented age-appropriate lesson plans aligned with educational standards.
- Monitored children's development, providing feedback to parents regarding progress and areas for improvement.
- Maintained a safe and clean environment by adhering to health and safety regulations.
- Organized daily schedules to ensure balanced activities promoting physical, social, and emotional growth.
- Trained new staff on classroom procedures and best practices for child engagement.
- Evaluated children's needs to tailor learning experiences that support individual development goals.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Education
Associate of Science - Nursing
Rasmussen University
Tampa, FL08.2021
High School Diploma -
Jersey Village Highschool
Houston, TXAssociate of Science - Medical Assistant
Florida Metropolitan University
Tampa, FL06.2004
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Multi-line phone proficiency
- Medical terminology knowledge
- Data entry proficiency
- Appointment scheduling
- Follow-up coordination
- Scheduling software
- Accurate documentation
- HIPAA regulations
- Database management
- Physician authorizations
- Lead generation
- MS office expertise
- Electronic patient charts
- Referral wait list management
- Referral tracking
- Outbound calls
- Medical scheduling
- Insurance precertification processes
Timeline
Behavioral Health Supervisior
Pediatric Healthcare Alliance
03.2021 - 12.2022
Front Office Lead
Pediatric Healthcare Alliance
03.2010 - 03.2019
Referral Coordinator
Pediatric Healthcare Alliance
01.2007 - Current
Daycare Teacher
KinderCare Learning Centers
02.1999 - 06.2000
Associate of Science - Nursing
Rasmussen University
High School Diploma -
Jersey Village Highschool
Associate of Science - Medical Assistant
Florida Metropolitan University