Piper Baker
Los Angeles,CA
Summary
A dynamic professional with a proven track record at Raven's Manor LLC, adept in enhancing customer satisfaction and streamlining service operations. Excels in fast-paced environments, showcasing exceptional customer service and team leadership. Expert in POS systems such as Toast; and suggestive selling, consistently fostering positive guest experiences and driving efficiency.
Overview
6
6
years of professional experience
Work History
Server
Raven's Manor LLC
08.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Training Manager
Dutch Bros
02.2021 - 09.2023
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Hospitality Host
Alaska Airlines
02.2023 - 08.2023
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Increased repeat business by building rapport with guests and creating memorable experiences.
- Collaborated with other departments to ensure seamless communication and efficient problem-solving for guest concerns.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Crew Member
Trader Joe's
05.2019 - 02.2021
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
Education
Associate of Arts - General Studies
Portland State University
Portland, OR08-2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Suggestive Selling
- Positive and professional
- Team Leadership
- Basic mixology
- Fast-Paced Environment
- Bartender support
Timeline
Server
Raven's Manor LLC
08.2023 - 11.2024
Hospitality Host
Alaska Airlines
02.2023 - 08.2023
Training Manager
Dutch Bros
02.2021 - 09.2023
Crew Member
Trader Joe's
05.2019 - 02.2021
Associate of Arts - General Studies
Portland State University
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