Piper McCulloch
Melbourne
Summary
Adaptable Medical Assistant with a strong foundation in clinical procedures and customer service. Known for effective time management and training capabilities.
Offering over 7 years of experience in fast-paced settings. Competent in organizing charts and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
2027
2027
years of professional experience
Work History
Manager
McDonald's Restaurant
Melbourne, FL
2018 - 2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and mentored staff on efficient service delivery and operational procedures.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Phlebotomist
Grifols Biomat
Melbourne, FL
2019 - 12.2020
- Maintained accurate records of donations and performed data entry into electronic health systems.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Maintained accurate patient records and documentation in compliance with regulatory standards.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Medical Assistant
Atlantic Retina Consultants
Melbourne, FL
12.2020 - Current
- Assisted in patient intake and registration, ensuring accurate data entry and compliance with privacy regulations
- Assessed client medical history by obtaining detailed information on medications, symptoms, and allergies for effective healthcare delivery.
- Delivered detailed guidance to patients on procedures, medications, and post-care instructions, ensuring clarity and promoting overall satisfaction.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer clinic information and answer questions from patients
Education
High School Diploma -
Eau Gallie High School
Melbourne, FL2019
Skills
- HIPAA compliance
- Customer service
- Clinical documentation
- Data entry
- Reliable team player
- Adaptable
- Time management
- Decision-making
- Clear communication
Timeline
Medical Assistant
Atlantic Retina Consultants
12.2020 - Current
Manager
McDonald's Restaurant
2018 - 2019
Phlebotomist
Grifols Biomat
2019 - 12.2020
High School Diploma -
Eau Gallie High School
Work History
01-2019