Piper Rosendahl
Spokane,WA
Summary
Experienced barista skilled in thriving in diverse settings and managing high-volume demands. Passionate about fostering positive customer interactions for utmost satisfaction. Proficient in creating a welcoming atmosphere and providing exceptional service to elevate customer experience. Committed to surpassing expectations and contributing to team success.
Overview
11
11
years of professional experience
Work History
Barista
Thomas Hammer Coffee Roasters
Spokane, WA
02.2025 - Current
- Returned to Thomas Hammer to continue my passion of creating drinks that customers enjoy.
- Learn new trends and help curate drinks to fulfill customers’ satisfaction.
- Complete store tasks beyond expectations (ex: drink prep, restocking, cleaning, machine maintenance, etc.)
Lead Corporate Credentialing
Molina Healthcare
Spokane, WA
11.2021 - 02.2025
- Ensure the third party credentialing company is completing files within a timely manner and complies with Molina standards.
- Run reports through Excel to find outliers, trends, and bring attention to what needs to be addressed with supervisors.
- Run verifications of providers and facilities to ensure our members have the best care.
- Contact providers for missing information and ensure files are back within a timely manner.
- Prioritize files by date, risk, and where they are in the filing process.
Store Manager
Thomas Hammer Coffee Roasters
05.2017 - 11.2021
- Multi-Store Manager.
- Develop teams to build drinks with speed, accuracy & quality.
- Inspires and influences team to build positive and inviting rapport with customers.
- Develops team sales capabilities to drive sales growth.
- Exceeds monthly sales goals, doubling sales on our Joe app, and increasing our food sales to 30% of our total store sales.
Sales Associate
Urban Outfitters
10.2016 - 12.2017
- Helped maintain a clean sales floor while giving exceptional customer service.
- Prepared online orders for shipping while handling sales and return transactions with ease.
Barista
High Country Orchards
05.2014 - 10.2016
- Prepared drinks and food items with consistency and speed. Promoted to lead barista in 2015. I trained new employees while striving to provide a best in class customer experience.
Education
Bachelor of Business Administration - General Business Management
Eastern Washington University
12.2020
Skills
- Retail sales
- Training & development
- Leadership
- Organizational skills
- Communication skills
- Management
Timeline
Barista
Thomas Hammer Coffee Roasters
02.2025 - Current
Lead Corporate Credentialing
Molina Healthcare
11.2021 - 02.2025
Store Manager
Thomas Hammer Coffee Roasters
05.2017 - 11.2021
Sales Associate
Urban Outfitters
10.2016 - 12.2017
Barista
High Country Orchards
05.2014 - 10.2016
Bachelor of Business Administration - General Business Management
Eastern Washington University