Hi, I’m
Piper Zhang
Burlingame,CA
Summary
Goal-oriented sales with reliable experience in food services + technology industries. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
years of professional experience
1
Certification
Work History
Chowbus
Sales Associate
02.2023 - 06.2023
Job overview
- Established high-profit business relationships with 5 new customers per week and maintained with over 400 existed customers by identifying needs and offering appropriate services.
- Motivated and led sales team to achieve and exceed performance targets by developing sales plans, interacting with cross-functional teams, and scheduling troubleshot meetings.
- Collaborated with area technical specialists to counsel with clients during installation and closing process.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
BunBao.com
Sales Representative
09.2022 - 12.2022
Job overview
- Generated and managed 100+ customer accounts per market (25 markets) to secure customer satisfaction and repeat business.
- Developed and deliver 5 persuasive sales presentations and proposals per week with retail business clients.
- Negotiated contracts with clients and increase sales by 10% weekly.
- Trained and mentored new sales representatives.
Tasty China
Customer Service Manager & IT Support Specialist
06.2018 - 06.2021
Job overview
- Responded to over 500 customer inquiries per quarter and provided technical assistance via phone, email, website, and in person.
- Resolved customer complaints by offering diverse promotion methods for resulting increase in revenue while prioritizing customer satisfaction and loyalty.
- Designed online workflow and troubleshot software and network issues.
Education
DePaul UniversityChicago, IL
No Degree from Computer Science & Public Policy Making
06.2024
Thomas Kelly College PrepChicago, IL
High School Diploma
06.2020
Skills
- Sales Territory Growth
- Inside and Outside Sales
- Customer Consultations
- Strategic Selling
- Market and Competitive Analysis
- Database Management
- Customer Relations
- Web Technologies and Services
- CRM Software
Certification
- Management Consulting Specialization, Emory University - 2023
- Data Science: R Basics, HarvardX - 2023
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
French
Professional Working
Timeline
Sales Associate
Chowbus
02.2023 - 06.2023
Sales Representative
BunBao.com
09.2022 - 12.2022
Customer Service Manager & IT Support Specialist
Tasty China
06.2018 - 06.2021
DePaul University
No Degree from Computer Science & Public Policy Making
Thomas Kelly College Prep
High School Diploma
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