Piya Newton
Batavia,IL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Spx Flow
02.2015 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Support Specialist
Pierce Distribution
05.2011 - 10.2014
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Served customer account and technical needs across 100+ daily calls, consistently meeting productivity and quality targets.
Logistics Specialist
Rakuten Super Logistics U.S
02.2007 - 11.2011
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
Education
High School Diploma -
Austin Career Educational Center
Chicago, IL03.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Data Entry
Timeline
Customer Service Representative
Spx Flow
02.2015 - 09.2019
Customer Support Specialist
Pierce Distribution
05.2011 - 10.2014
Logistics Specialist
Rakuten Super Logistics U.S
02.2007 - 11.2011
High School Diploma -
Austin Career Educational Center
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