Google Suite
PJ SMITH
Palo Alto,CA
Summary
Dynamic Director with strong project management and decision-making skills. Analytical problem-solver with gifts for team building, leading and motivating, as well as unmatched customer relations aptitude and relationship-building skills. Proficient in collaboratively and independently making sound judgments to positively impact organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Enterprise Customer Success Manager II
NEXUS/SIGNET
02.2023 - 02.2024
- Administered full-scale onboarding and implementation for numerous enterprise-level and Fortune 500 companies
- Managed 25 clients representing $1.5mm ARR ensuring maximum engagement with product suite
- Boosted upsells across 47% of owned accounts through administration of quarterly business reviews and extraordinary customer relationship management
- Developed data-driven strategies to improve customer engagement through implementation of eight new feature enhancements which expanded usage frequency by 20%.
- Improved churn rates by effectively managing at-risk accounts through proactive communication and targeted interventions.
Field Marketing Programs Manager
COHESITY
04.2022 - 09.2022
- Negotiated with CEO/CMO to drive scaled transition to new software platform Postal, resulting in 40% cost savings over five years.
- Led and conducted 20-30 unique team use-case onboarding workshops
- Guided ~ 40, 1-on-1 trainings for stakeholders and coached on full-suite software utilization
- Reduced operational costs through comprehensive integration and process improvement of over 1000 items to new platform to maximize productivity and ROI.
Field Marketing Specialist
COHESITY
09.2021 - 04.2022
- Analyzed demand generation campaign data to guide strategic decisions and eliminate waste in order to produce 25% savings QOQ.
- Produced assets for over 150 Field Marketing events including Splash page and HTML campaigns
- Created over 175 purchase orders and requests and onboarded 50 new vendors into payment system
Area Director/Regional Trainer
YOUNG LIFE
01.2017 - 09.2021
- Promoted to Regional Trainer, guided 12 new staff in leadership skills and best practices for success within organization.
- Initiated meaningful relationships with key executives and donors and developed insightful account strategies to ensure growth and exceed fundraising revenue goals of more than $500,000 annually.
- Developed eight leadership workshops encompassing insightful solutions for investor engagement; led comprehensive discussions to drive collaborative engagement and develop actionable goals.
Executive Director
MUSCULAR DYSTROPHY ASSOCIATION
01.2015 - 12.2015
- Collaborated with organizational leadership and board of directors to restructure donor account strategies to secure $250,000 fundraising budget surplus.
- Transformed 20% budget shortfall from previous fiscal year into 20% surplus, 40% turnaround.
- Generated 30% increase in donations to Muscle Walk fundraiser and stimulated 35% increase in participation.
Education
BACHELOR OF SCIENCE - Psychology
Georgia Southern University
Statesboro, Georgia01.2005
Skills
- Corporate Partnerships
- Community Engagement
- Strategic Planning
- Verbal and Written Communication
- People Management
- Project Coordination
- Fundraising Events
- Non-profit management
- Relationship Building
- Operations Management
- Budgeting
- Team Leadership
Certification
Cultural Intelligence (CQ) Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPersonal development programsWork from home optionCompany CultureSoftware
Microsoft 365
SaaS
Salesforce
Hubspot
Netsuite
Jira
Splash
Slack
Scala
Timeline
Enterprise Customer Success Manager II
NEXUS/SIGNET
02.2023 - 02.2024
Field Marketing Programs Manager
COHESITY
04.2022 - 09.2022
Field Marketing Specialist
COHESITY
09.2021 - 04.2022
Area Director/Regional Trainer
YOUNG LIFE
01.2017 - 09.2021
Executive Director
MUSCULAR DYSTROPHY ASSOCIATION
01.2015 - 12.2015
BACHELOR OF SCIENCE - Psychology
Georgia Southern University
Cultural Itelligence (CQ) Certified
Interests
Baseball
Football
Coaching
Fitness
Star Wars
Whiskey
Guitar
DJing
Technology
Quote
"Be curious, not judgmental."
Ted Lasso
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