Placide Buduri
San Antonio
Summary
Experienced hospitality leader with a strong focus on team training and guest experience. Achievements include implementing successful training programs that improved service scores and streamlined operations, resulting in increased guest satisfaction and loyalty. Committed to fostering high standards and optimizing operational workflows.
Overview
11
11
years of professional experience
Work History
The Villas Luxury Operation manager
La Cantera Resort & Spa
San Antonio
05.2022 - Current
- Increased overall room cleanliness scores by 30% by implementing a self inspector program for room attendants, resulting in elevated standards.
- Streamlined operations and enhanced guest experience by introducing an incentive program resulting in a 20% increase in arrivals and departure scores.
- Optimized budget allocation based on room forecast data, leading to $20k in savings every quarter.
- Developed standard operating procedures that improved departmental workflows.
- Coordinated training programs for new employees, improving service quality and consistency.
Front Desk/Rooms Manager
Gateway Canyons Resort & Spa
01.2021 - 04.2022
- Implemented training program that increased Revinate scores by 15 points, resulting in improved guest satisfaction and loyalty.
- Created a training program for the front office; trained and cross trained all front office personnel accordingly.
- Selected and onboarded front office personnel to enhance team effectiveness.
- Scheduled and managed weekly shifts for up to 20 front office staff, ensuring precise payroll accuracy.
- Evaluated and provided feedback on job performance of front office employees to support professional development.
- Analyzed and monitored the front office budget by setting spending limits and creating a tracking system.
- Acted as liaison between the General Manager and staff.
Front Desk/Rooms Supervisor
Gateway Canyons Resort & Spa
10.2020 - 01.2021
- Supervised front desk associates, ensuring adherence to Gateway Resort service standards and fostering a positive guest experience.
- Managed daily hotel operations to maximize profitability and enhance guest service and reservation functions.
- Coordinated group and individual arrivals by conferring with Guest Services and Housekeeping.
- Trained in multiple roles, including Housekeeping, Houseman, and Night Audit Front Desk Supervisor, to improve operational flexibility and support team needs.
Front Desk/Office Supervisor
La Cantera Resort & Spa
San Antonio
01.2019 - 10.2020
- Supervised guest service representatives at front desk to ensure duty completion, maintain performance standards, and provide direction for decision-making.
- Provided all guests with a friendly, accurate and efficient check-in/check-out process while following the company's policies and procedures.
- Improved guest experience by providing top-notch customer service that increased repeat business; built and maintained long-lasting business relationships.
- Resolved guest problems and complaints, informing the Front Office Manager of any significant issues.
- Managed interviewing, hiring, and training of employees; planned, assigned, and directed work; appraised performance; rewarded and disciplined staff; addressed complaints and resolved issues.
Villas Guest Ambassador
La Cantera Resort & Spa
San Antonio
01.2018 - 01.2019
- Welcomed guests with enthusiasm, anticipated needs, and facilitated smooth check-in and check-out processes.
- Created memorable experiences through a warm, welcoming personality that connected with guests and associates.
- Proactively resolved guests' needs by taking initiative and going beyond standard procedures.
- Conducted thorough inspections of guest rooms and housekeeping areas to ensure cleanliness and compliance with standards.
Reservation Agent
La Cantera Resort & Spa
San Antonio
01.2017 - 01.2018
- Managed guest reservations through online and phone systems, ensuring seamless booking experiences.
- Multi-tasked efficiently to maintain accuracy while handling multiple guest requests.
- Shared knowledge of services, amenities, and local attractions to enhance guest excitement and satisfaction.
Certified Barista
Starbucks
San Antonio
01.2015 - 12.2016
- Welcomed customers daily at entrance, fostering a friendly environment.
- Processed register payments, including cash, credit, and Starbucks cards, ensuring efficient transactions.
- Handled phone calls professionally, addressing complaints and taking orders, ensuring customer satisfaction.
Education
Bachelor Of Arts - International Affairs & Sociology
University Of The Incarnate Word
San Antonio, TX, USA12-2015
Associate Of Arts - Liberal Arts
San Antonio College
San Antonio, TX, USA12-2012
Skills
- Luxury Operation
- Hotel Management
- Luxury Brand Training
- Guest Services
- Housekeeping
- Inventory Control
- Facility Operations
- Operational Metrics
- Team Development
- Staff Training
- Employee Evaluation
- Talent Acquisition
- Planning
- Decision Making
- Problem Solving
- Critical Thinking
- Adapts under pressure
- Preventive actions
- Relationship building
- Mentoring
- Task management
- Verbal Communication
- Work Ethic
- Conflict Resolution
- Verbal Communication
- Work Ethic
Volunteering And Leadership
Human Habitat, Building houses for low income families, San Antonio, TX, 08/18, 02/19
Awards And Scholarships
Leader of the quarter, La Cantera Resort & Spa, 10/23
Accomplishments
Leading Edge Leadership award 3rd Quarter-2023 (La Cantera Resort & Spa)
Timeline
The Villas Luxury Operation manager
La Cantera Resort & Spa
05.2022 - Current
Front Desk/Rooms Manager
Gateway Canyons Resort & Spa
01.2021 - 04.2022
Front Desk/Rooms Supervisor
Gateway Canyons Resort & Spa
10.2020 - 01.2021
Front Desk/Office Supervisor
La Cantera Resort & Spa
01.2019 - 10.2020
Villas Guest Ambassador
La Cantera Resort & Spa
01.2018 - 01.2019
Reservation Agent
La Cantera Resort & Spa
01.2017 - 01.2018
Certified Barista
Starbucks
01.2015 - 12.2016
Bachelor Of Arts - International Affairs & Sociology
University Of The Incarnate Word
Associate Of Arts - Liberal Arts
San Antonio College