Pleshette Massey
Laurel,MD
Summary
Resilient professional offering many years of related experience and desire to strengthen processes, boost revenue and bring in new customers. Familiar with technical specifications of solar energy, finance, customer service, policies and procedures. Charming, reliable, and responsive to changing conditions.
Overview
35
35
years of professional experience
Work History
Solar Advisor
Sunrun
01.2023 - Current
- Educate clients on the benefits of using renewable energy sources such as solar power.
- Educate homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home.
- Talk with customers about benefits of solar power in comparison with traditional power services.
- Maintains a high level of installs in my campaign.
- Continues to maintain and keep a high productivity rate.
- Constantly amoung the top 10 on my team, in getting the best sales consultants connected to customers.
Sales Coordinator
American Residential Services LLC
Memphis, Tennessee
03.2021 - 01.2022
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Assigned sales leads to sales representative and technicians to replace or repair HVAC systems and water heaters.
- Maintained a high call volume daily of 100 calls a day, assisting customers with help with scheduling appointments.
- Always met our team goals monthly.
- Maintained accurate records of sales activity and generated reports for management review.
Guest Services Representative
Pilot Travel Centers
Knoxville, Tennessee
10.2016 - 01.2021
- Promoted loyalty programs to encourage repeat business.
- Provided guidance to new team members on how to perform.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Served as the first point of contact for all domestic and international customers.
- Consistently exceeded corporate goal of 12 calls per hour or higher, with a call time under corporate standards of less than 4 minutes and 20 seconds.
- Consistently received outstanding compliments and surveys for exceptional customer service.
Collection Specialist
The Washington Post
Washington, District Of Columbia
04.2008 - 05.2015
- Generated reports detailing customer delinquency trends and other relevant information for management review.
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Facilitated the resolution of billing disputes for government, real estate, commercial and individual advertising accounts in the news paper.
- Achieved monthly goals at month end which resulted in frequent bonuses.
Accounts Receivable Manager
Greater Washington Publishing
Fairfax, Virginia
04.1998 - 04.2008
- Prepared monthly aging reports for review by management.
- Negotiated payment plans with past due customers while ensuring full compliance with company policies.
- Successfully collected outstanding balances for publications: Apartment Showcase, New Homes Guide, Guide To Retirement Living and Auto.com.
- Received weekly and monthly bonuses for collecting over 90% of past due balances.
- Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
- Monitored delinquent accounts and initiated collection efforts as needed.
- Reviewed customer contracts for pricing accuracy prior to invoicing customers.
- Drafted correspondence such as dunning letters or demand notices when necessary.
Accounts Payable Clerk
Georgetown University
Washington, District Of Columbia
12.1989 - 02.1998
- Assisted with month-end closing activities as needed.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Assisted with preparing journal entries related to accounts payable transactions.
- Managed vendor relationships through prompt communication of payment information.
- Prepared checks for payment of vendor invoices on a timely manner.
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
Education
1500 Hours Certification - Cosmetology
Scanners International Beauty School
Washington, District Of Columbia05-1989
High School Diploma -
Suitland High School
Forestville, MD06-1988
Skills
- Salesforce, Workday, Quickbooks, Peoplesoft, Excel, Vista, Myleads, Excel, A/R Mas90, Microsoft Office Quick Learner, ability to handle challenging issues, customer service and impeccable organization skills
Timeline
Solar Advisor
Sunrun
01.2023 - Current
Sales Coordinator
American Residential Services LLC
03.2021 - 01.2022
Guest Services Representative
Pilot Travel Centers
10.2016 - 01.2021
Collection Specialist
The Washington Post
04.2008 - 05.2015
Accounts Receivable Manager
Greater Washington Publishing
04.1998 - 04.2008
Accounts Payable Clerk
Georgetown University
12.1989 - 02.1998
1500 Hours Certification - Cosmetology
Scanners International Beauty School
High School Diploma -
Suitland High School