Paolo Del Donno
Newcastle
Summary
My name is Paolo. I’ve worked in customer service for almost 10 years. I’m the type of person who gets things done. I’m energetic, productive, Innovative, and I excel in any position I’m in. I’m known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Margaux Restaurant
Seattle, WA
05.2023 - 10.2025
- Operational Oversight: Managed daily operations across the bar and kitchen, frequently stepping in to support hotel departments during staffing shortages to ensure seamless guest experiences.
- Inventory Management: Directed food and beverage inventory audits, reducing waste by ensuring stock accuracy and rotation.
- Staff Coordination: Developed weekly labor schedules using Excel, clearly communicating cleaning duties and service expectations to the team.
- Conflict Resolution: Acted as the primary point of contact for guest complaints, collaborating with the kitchen to provide immediate, high-quality solutions.
Lead/Bartender
Ethan Stollew Restaurants
Seattle, WA
06.2022 - 02.2023
- Event Excellence: Led service for large-scale buyouts and private events, maintaining speed and accuracy under high pressure.
- Multi-Unit Support: Provided expert staffing support across multiple portfolio locations to maintain brand service standards during peak seasons.
- Dynamic Multitasking: Simultaneously managed hosting, bartending, and floor support to ensure zero lapses in service flow.
Fine Dining Server
Wild Ginger Bellevue
Bellevue, WA
01.2019 - 01.2021
- Curated Service: Delivered high-end bottle service and provided expert wine pairing recommendations from an extensive cellar.
- Private Dining: Orchestrated setup and execution for private dinners, focusing on meticulous room organization and guest flow.
Education
Diploma - undefined
Franklin Highschool
Seattle, WA06-2012
Skills
- Team member support
- Cash Handling
- Food and beverage pairings
- Schedule Arranging
- Hospitality
- Upselling techniques
- Positive and professional
Certification
- 05/2024 WA Food permit card
- 05/2024 WA MAST/Cannabis permit
Timeline
Supervisor
Margaux Restaurant
05.2023 - 10.2025
Lead/Bartender
Ethan Stollew Restaurants
06.2022 - 02.2023
Fine Dining Server
Wild Ginger Bellevue
01.2019 - 01.2021
Diploma - undefined
Franklin Highschool