Poet Stephens
Westminster,SC
Summary
Demonstrates a strong commitment to sanitation, stellar communication, and continuous education, ensuring top-notch service and a loyal customer base.
Developed diverse skill set in high-touch, client-focused environment, with strengths in skin analysis and personalized treatment plans. Demonstrated ability to build lasting client relationships and deliver tailored skincare solutions. Seeking to transition these competencies into new field, bringing client-centric approach and attention to detail to any role.
Overview
2
2
years of professional experience
Work History
Licensed Esthetician
Self Employed
Seneca, SC
06.2024 - 01.2025
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided waxing with both soft and hard wax, brow tinting and laminating and lash lifts and tinting
- Recommended retail products for at-home use.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Improved clientele retention with exceptional customer service and follow-up care.
Customer Service Representative
Advanced Auto Parts
West Union, SC
03.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Domino's Pizza
Westminster, SC
10.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Esthetics -
Kenneth Shuler School of Cosmetology
Greenville, SC04.2024
High School Diploma -
West Oak High School
Westminster, SC05.2023
Skills
- Strong communication skills
- Appointment scheduling
- Microdermabrasion expertise
- Product recommendation expertise
- Expert skin analysis
- Advanced facial techniques
- Sensitive skin care
- Eyebrow and lash tinting
- Team player attitude
- Social media marketing
- Body waxing specialist
- Chemical peel proficiency
- Extractions expertise
- Record keeping accuracy
- State licensing compliance
- Continuing education commitment
- Teen skincare education
- Sales and upselling
- Conflict resolution
- Sanitation and sterilization
- Skincare product sales
- Multitasking and organization
- Customer service
- Infection control
- Client intakes
Timeline
Licensed Esthetician
Self Employed
06.2024 - 01.2025
Customer Service Representative
Advanced Auto Parts
03.2023 - 04.2024
Customer Service Representative
Domino's Pizza
10.2022 - 05.2023
Esthetics -
Kenneth Shuler School of Cosmetology
High School Diploma -
West Oak High School