Polin Aleksieva
Orlando,FL
Summary
Technology Operations Manager with 3.5+ years of experience managing business systems, website operations, software integrations, and technical support. Experienced in WordPress, WooCommerce, Fishbowl, API configuration, system troubleshooting, and process improvement. Combines technical knowledge with handson experience supporting operations, marketing, and cross-functional teams.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Technology Operations Manager
ROYAL SCOOP WHOLESALE
12.2022 - 08.2026
- Managed the company's technology systems, website operations, software applications, and day-to-day technical support.
- Built and maintained a wholesale WordPress and WooCommerce ordering platform supporting approximately 120 products.
- Integrated WooCommerce with Fishbowl by configuring API credentials, mapping product data, and troubleshooting synchronization issues.
- Served as the primary contact for website, API, software, computer, and system-related problems.
- Created and scheduled email campaigns reaching more than 10,000 wholesale and retail customer contacts through Constant Contact.
- Coordinated website, technology, marketing, and operational projects across multiple business functions.
- Managed platforms including Fishbowl, WooCommerce, WordPress, Jira, Google Workspace, DriveCentric, and Constant Contact.
Business Development Center Representative
MITSUBISHI DEALERSHIP
12.2018 - 12.2022
- Managed inbound lead distribution through DriveCentric CRM, balancing workload based on representative availability, capacity, and lead priority.
- Monitored the lead lifecycle from initial contact through conversion, ensuring timely follow-up and customer engagement.
- Resolved customer escalations and supported team members in maintaining service quality standards.
- Oversaw daily BDC operations and monitored key performance and responsiveness metrics.
- Identified operational bottlenecks and implemented process improvements to increase team productivity and efficiency.
Business Lending Specialist
EVEREST BUSINESS FUNDING
01.2016 - 12.2018
- Managed the full lifecycle of small-business financing applications from qualification through funding.
- Evaluated financial statements, cash-flow reports, and business risk profiles to assess lending eligibility.
- Utilized CRM systems to manage customer information and sales pipelines.
- Communicated with business owners throughout the application and funding process.
- Managed multiple applications and priorities while maintaining accuracy and timely follow-up.
Education
Associate of Science - Computer Programming and Analysis
FLORIDA SOUTHWESTERN STATE COLLEGE
Fort Myers, FL05.2023
Information Technology Support Specialist Certificate - undefined
FLORIDA SOUTHWESTERN STATE COLLEGE
Fort Myers, FL02.2024
Computer Programming Specialist Certificate - undefined
FLORIDA SOUTHWESTERN STATE COLLEGE
Fort Myers, FL12.2023
Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- WordPress, WooCommerce, HTML, CSS & JavaScript
- Fishbowl, API Integration
- Java, C#, SQL/Databases
- GitHub, Jira, Visual Studio Code
- DriveCentric CRM & Constant Contact
- QuickBooks & Google Workspace
- CRM Management & Record Keeping
- Process Control & Compliance
Languages
English
Bulgarian
Relevant Coursework
- Algorithms
- Data Structures
- Systems Analysis
- Database Management
Timeline
Technology Operations Manager
ROYAL SCOOP WHOLESALE
12.2022 - 08.2026
Business Development Center Representative
MITSUBISHI DEALERSHIP
12.2018 - 12.2022
Business Lending Specialist
EVEREST BUSINESS FUNDING
01.2016 - 12.2018
Computer Programming Specialist Certificate - undefined
FLORIDA SOUTHWESTERN STATE COLLEGE
Information Technology Support Specialist Certificate - undefined
FLORIDA SOUTHWESTERN STATE COLLEGE
Associate of Science - Computer Programming and Analysis
FLORIDA SOUTHWESTERN STATE COLLEGE