Polina Embulaeva
Dorchester,MA
Summary
Hospitality professional with a strong work ethic and exceptional customer service skills, experienced in managing high-volume dining environments. Adept at guest engagement, cash handling, and maintaining cleanliness standards. Seeking to leverage expertise in a Server role to deliver outstanding dining experiences and support team success.
Overview
6
6
years of professional experience
Work History
Server
Clark's American Bistro
09.2024 - 05.2025
- Worked with a diverse team to meet high guest expectations in a casual dining setting.
- Delivered an excellent dining experience by focusing on guest needs, upselling specials, and fostering repeat visits.
- Managed both individual and team responsibilities during peak service hours to maintain smooth operations.
- Maintained cleanliness and organization of dining area and station.
Server
River House
09.2022 - 05.2024
- Collaborated with kitchen and bar staff to ensure timely and accurate order preparation and delivery.
- Trained new staff in customer service protocols, order-taking, and restaurant procedures.
- Addressed guest concerns promptly, ensuring resolution to enhance satisfaction and maintain a positive dining experience.
Server
Hop + Grind
09.2019 - 05.2022
- Delivered top-tier service in a fast-paced environment, consistently meeting customer satisfaction standards and increasing customer retention.
- Expertly managed multiple tables, processed orders, served food and beverages, and handled payments with accuracy and efficiency.
- Demonstrated comprehensive knowledge of menu offerings, including daily specials, and made tailored recommendations to enhance guest experiences.
Education
BS - Applied mathematics
UNH
Durham, NH05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
Timeline
Server
Clark's American Bistro
09.2024 - 05.2025
Server
River House
09.2022 - 05.2024
Server
Hop + Grind
09.2019 - 05.2022
BS - Applied mathematics
UNH