Polyanna Rodrigues
Las Vegas,NV
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Host
Top Sushi & Oyster
Henderson, NV
03.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Answered telephone to provide dining information and take reservations.
Convention Worker
Convention Center
Las Vegas, NV
07.2017 - Current
- Assisted in setting up and tearing down of event equipment.
- Provided customer service to attendees, responding to inquiries and resolving issues.
- Maintained accurate records of convention activities, such as attendance and revenue.
- Supervised the distribution of promotional materials throughout the venue.
Receptionist
Ava Hospice Care
Las Vegas, NV
10.2022 - 01.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
House Cleaner
Airbnb
Las Vegas, NV
08.2016 - 09.2023
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Organized closets according to customer specifications.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Removed lint from carpets using a vacuum cleaner attachment.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
Flight Attendant
GOL Airlines
São Paulo - Brazil, SP
12.2010 - 05.2016
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Verified boarding passes and passports for all passengers.
- Delivered onboard customer service including food and beverage service.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Stocked aircraft cabin with items such as newspapers, magazines, beverages.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Helped guests locate seats and stow luggage in appropriate locations.
- Restocked and organized food, beverage and passenger items inventory.
- Helped passengers feel comfortable by providing requested items and answering questions.
Education
High School Diploma -
Chromos
Belo Horizonte - Brazil12-2009
Skills
- Customer Service
- Exceptional communication
- Professional Appearance
- Guest Relations
- Fast Learner
- Microsoft Word
Timeline
Host
Top Sushi & Oyster
03.2024 - Current
Receptionist
Ava Hospice Care
10.2022 - 01.2024
Convention Worker
Convention Center
07.2017 - Current
House Cleaner
Airbnb
08.2016 - 09.2023
Flight Attendant
GOL Airlines
12.2010 - 05.2016
High School Diploma -
Chromos