Peggy O'Neill
Durango,CO
Summary
Detail-oriented hospitality leader with exceptional communication and project management skills. Proven ability to manage multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes, supporting team objectives, and delivering exceptional guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Manager / Event Coordinator
Anarchy Brewing Company
Durango, CO
05.2025 - Current
- Created SOPs and staff training guide, outlining expectations, shift responsibilities, and essential position and brewery information.
- Led process improvements that increased overall operational effectiveness and reduced wait times for patrons.
- Maintains inventory of bar supplies including: beverages beyond tap offerings, merchandise, glassware, and cleaning supplies.
- Updates Square POS platform to reflect current taps and menu changes.
- Seeks solutions to improve operational efficiency and maintain high employee morale.
- Meets with brewery owner bi-weekly to discuss new tap beers, business changes and potential events.
- Maintains a strong focus on patron satisfaction by actively welcoming feedback, addressing concerns promptly, and using guest input to improve service and overall experience.
- Organizes bi-monthly musical acts and special events that foster community engagement, including partnerships with local nonprofits and underrepresented groups.
- Built relationships with local businesses to support mutual promotion through silent auction donations and event collaboration opportunities.
- Developed holiday-driven events benefiting the local food bank and Southwest Colorado Toys for Tots.
Bartender
Anarchy Brewing Company
Durango, CO
09.2024 - Current
- Delivers a consistently positive guest experience through attentive service and friendly hospitality.
- Built a healthy rapport with regulars, remembering names and drink preferences, helping them feel valued and appreciated.
- Assists patrons with beer selection based on their preferences and current menu offerings.
- Maintains awareness to brewery patrons' needs, scanning the bar to quickly replenish drinks.
- Maintains and restocks the beverage chiller daily to ensure all beverages are available and viewable.
- Replaces kegs promptly when tapped out to maintain continuous service and draft availability.
- Maintains a clean environment behind the bar and in the brewery space, following health and safety protocols.
- Processes payments and manages tabs with Square POS.
Digital Content Creator & Website Administrator
Anarchy Brewing Company
Durango, CO
09.2024 - Current
- Creates engaging, brand-aligned content to boost follower count, event attendance, and sales
- Redesigned brewery website, incorporating full menu, retired tap list, gallery, and events pages
- Maintains website with current tap rotations and upcoming events
- Creates eye-catching promotional materials for music events using Adobe Photoshop, Lightroom, and Canva
- Leveraged Instagram and Facebook to promote brewery events effectively
- Creates artwork and digital files for merchandise using Canva and Photoshop
- Designs both digital and physical promotional flyers for various events
- Implemented Linktree page to streamline access to company information
Healing Arts Practitioner
Stay True Wellness
01.2022 - Current
- Empowers clients to unlock their full potential and achieve personal growth goals through personalized Life Coaching and Transpersonal Hypnosis techniques
- Designs and implements custom hypnosis programs tailored to individual client needs, resulting in meaningful and lasting change
- Creates concise 15-minute guided meditations to efficiently support clients in achieving a wide range of goals
- Goal-aligned daily action plans
- Personalized affirmations and mantras
- Guides clients on transformative journeys, fostering greater self-awareness, resilience, and purpose-driven lives
- Consistently receives positive feedback for facilitating profound personal transformations and enhancing overall life satisfaction
Operations Manager
Bold Souls LLC/ Til Death Tattoo
Denver, Colorado, United States
10.2021 - 08.2024
- Organized and executed extracurricular activities, including art shows, staff events, and promotional campaigns.
- Increased event attendance by distributing physical flyers to local neighborhoods and creating online listings via Eventbrite, Meetup, and Facebook.
- Resolved client concerns across multiple platforms (phone, email, Yelp, Facebook, Instagram, in person) with a proactive and empathetic approach.
- Incorporated client feedback to improve services and elevate overall customer satisfaction.
- Managed social media accounts by developing engaging promotional content for guests, artists, and events.
- Built a robust content library with high-performing industry hashtags to enhance visibility and engagement.
- Maintained and updated the business website by adding artist profiles, managing online inventory, and creating new product pages to streamline the user experience.
- Processed online merchandise orders, managed shipments, and tracked sales to ensure seamless operations.
- Monitored inventory levels, placed orders strategically, and negotiated with suppliers to secure competitive pricing while adhering to budget constraints.
- Recruited, hired, and trained assistants; evaluated staff performance to ensure alignment with role expectations.
- Created a suite of procedural training modules available in print and digital formats, ensuring staff have easy access to essential information and best practices.
Project Manager
Removery, LLC
12.2019 - 11.2020
- Conducted nationwide site assessments for potential Laser Tattoo Removal studios, evaluating shell structures for conversion feasibility
- Coordinated with architects, contractors, electricians, and site owners across multiple locations, overseeing projects from inception to completion
- Collaborated with architectural teams to refine construction drawings, ensuring alignment with company standards and vision
- Performed operational audits of existing studios, identifying areas for improvement and implementing strategies to meet company benchmarks
- Led weekly meetings with project management and operational heads to streamline inventory management, supply procurement, and operational processes
- Managed COVID-19 response by sourcing medical supplies, ensuring all studios complied with Federal Operational Guidelines for safe operation
- Demonstrated strong project management skills, balancing multiple priorities across various locations while maintaining quality and efficiency
- Spearheaded the integration of a new medical and office supply vendor, implementing a streamlined company-wide ordering system enhancing budget control by restricting purchases to approved items and enforcing location-specific budget constraints.
- Developed comprehensive training modules and conducted hands-on sessions, empowering staff to efficiently procure approved supplies
- Created and implemented a streamlined ordering system that increased efficiency while reducing unauthorized purchases through approved item parameters and budget restrictions.
Operations Manager
The Finery
New York, New York
04.2019 - 12.2019
- Developed and implemented comprehensive operational guidelines, resulting in a 25% increase in overall productivity
- Fostered a positive work culture through consistent staff communication, leading to an improvement in employee satisfaction
- Optimized work environment and processes, reducing operational costs by 15% while enhancing efficiency
- Implemented initiatives to boost employee morale, resulting in a 40% increase in team engagement and a 25% rise in employee retention
- Developed and executed performance improvement strategies, leading to a 20% increase in employee productivity and a 15% increase in overall performance quality
- Played a key role in the development, testing, and design of new booking software, increasing appointment accuracy
Education
Healing Arts Practitioner, Transformative Life Coaching, Clinical Hypnotherapy
Southwest Institute of Healing Arts
Graphic Communications
Mohawk Valley Community College
01-2005
Skills
- Operational Efficiency
- Employee Relations
- Hospitality Service
- Training and mentoring
- Guest relations
- Staff management
Certification
- Certified Transformational Life Coach- Southwest Institute of Healing Arts, Tempe, AZ
- Certified Advanced Clinical Hypnotist- Southwest Institute of Healing Arts, Tempe, AZ
- Certified Master Hypnotist- National Association for Transpersonal Hypnotherapists
- Certified Transpersonal Hypnosis Trainer- National Association for Transpersonal Hypnotherapists
Timeline
Front of House Manager / Event Coordinator
Anarchy Brewing Company
05.2025 - Current
Bartender
Anarchy Brewing Company
09.2024 - Current
Digital Content Creator & Website Administrator
Anarchy Brewing Company
09.2024 - Current
Healing Arts Practitioner
Stay True Wellness
01.2022 - Current
Operations Manager
Bold Souls LLC/ Til Death Tattoo
10.2021 - 08.2024
Project Manager
Removery, LLC
12.2019 - 11.2020
Operations Manager
The Finery
04.2019 - 12.2019
Graphic Communications
Mohawk Valley Community College
Healing Arts Practitioner, Transformative Life Coaching, Clinical Hypnotherapy
Southwest Institute of Healing Arts