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With over a decade of experience in the medical and customer service industries, I have developed a finely tuned ability to deliver exceptional service with a focus on patient care. At Cedars-Sinai, I honed my skills in providing compassionate and empathetic care, ensuring a positive patient experience. My expertise lies in effective communication, problem-solving, and maintaining a high standard of care in fast-paced environments. Above all, my dedication is to make each patient feel valued and supported throughout their healthcare journey.

Dynamic Senior Patient Service Representative at Cedars Sinai Medical Care Foundation with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

 Dynamic and dependable professional with extensive experience at Cedars Sinai Medical Care, excelling in patient coordination and customer service. Proven ability to enhance office workflow and train new staff, demonstrating strong problem-solving skills and adaptability. Committed to fostering teamwork and delivering exceptional patient experiences in fast-paced environments. 

Highly-skilled medical office professional with relevant experience in managing patient authorizations, appointments, addressing inquiries. Strong background in fostering positive relationships with patients while coordinating services across medical departments. Demonstrated ability to improve patient satisfaction and streamline office operations for efficiency. Skilled in using medical software applications to maintain accuracy.

Pooja Agarwal

Overview

Work History

Senior Patient Service Representative

Administrative Assistant

Assistant Manager

Education

Master of Science - Health Care Administration

Master of Science - Zoology, Entomology

Bachelor of Science - Biology

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Senior Patient Service Representative

Administrative Assistant

Assistant Manager

Master of Science - Health Care Administration

Master of Science - Zoology, Entomology

Bachelor of Science - Biology

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