Pooja Baraiya
San Jose,CA
Summary
Proven performer with a strong work ethic and expertise in online order fulfillment, demonstrated during tenure at Instacart. Excelled in enhancing customer satisfaction through efficient, accurate service and personalized recommendations. Skilled in merchandise presentation and mobile payment processing, achieving high satisfaction ratings and repeat business through exceptional service and supply chain understanding.
Overview
3
3
years of professional experience
Work History
Shopper
Instacart
11.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
Education
MBA - Marketing, Human Resource Management
Department of Business Administration
Bhavnagar, Gujarat ,india04.2008
BBA - Marketing
Bhavnagar University
Bhavnagar, Gujarat,India04.2006
Skills
- Strong Work Ethic
- Online order fulfillment
- Mobile payment processing
- Supply Chain Understanding
- Promotional planning
- Sales Techniques Mastery
Timeline
Shopper
Instacart
11.2021 - Current
MBA - Marketing, Human Resource Management
Department of Business Administration
BBA - Marketing
Bhavnagar University
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