Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

POOJA GANDHI

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

Walgreens
11.2022 - Current
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Chemist

GUFIC Lifescience Ltd, Pharmaceuticals
09.2019 - 02.2021
  • Increased laboratory efficiency by implementing new software programs for data analysis and management.
  • Managed multiple projects simultaneously, ensuring timely completion within budget constraints while maintaining high-quality output standards.
  • Coordinated with cross-functional departments such as engineering and marketing to ensure smooth transition of products from R&D stage to commercialization.
  • Mentored junior chemists, providing guidance on industry best practices and career development opportunities.
  • Enhanced product quality by developing and optimizing chemical processes and procedures.
  • Streamlined testing procedures, ensuring accurate results while minimizing turnaround time.
  • Developed innovative solutions for environmental challenges through green chemistry applications.
  • Implemented new analytical techniques, enhancing accuracy and speed of data collection for critical decision-making processes.
  • Assisted sales team in understanding technical aspects of products, supporting successful client presentations and negotiations.
  • Collaborated with interdisciplinary teams to solve complex problems in product development and scaleup.
  • Established quality control measures for instrumentation and monitored data quality to operate instrument with control limits.
  • Collaborated with cross-site and cross-functional teams in research and development, EH&S, product marketing and manufacturing engineering to establish framework for successful development programs and align objectives across teams.
  • Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.

Education

Licensed Practitioner Nurse - Practical Nursing

Americare Technical School
Park Ridge, IL
11.2024

Bachelor of Pharmacy - Pharmacy

Dharamsinh Desai University
India
04.2019

Skills

  • Drug Inventory Management
  • Insurance Billing
  • Workflow Optimization
  • Drug utilization review
  • Prescription Filling
  • Medication Dispensing
  • Drug Inventory Control
  • Order Verification
  • Answering customer questions
  • Drug safety
  • Regulatory Compliance
  • Problem-solving skills
  • Verifying orders
  • HIPAA
  • Medication labels
  • Medicare and Medicaid process
  • OTC Recommendations
  • Patient education and counseling
  • FDA Drug Safety Guidelines
  • Pharmacology knowledge
  • Drug Interaction Awareness
  • Dosage Form Preparation
  • Data Entry
  • Customer Service
  • Analytical Thinking
  • Multitasking Abilities
  • Time Management
  • Organizational Skills
  • Customer Identification Checks
  • Excellent Communication
  • Medication Storage and Labeling
  • Cash Register Operations
  • Problem-Solving
  • Effective Communication
  • Prescription Filling and Labeling
  • Task Prioritization
  • Goal Setting

Additional Information

Professional References:

Reference name 1:

Joanna Cymbalisty

Senior Certified Pharmacy technician

Walgreens

(847) 873-3630

Relationship : Co-worker


Reference name 2:

Trevor Cernek

Pharmacy Manager

Walgreens

(847) 345-2250

Relationship: Manager


Reference name 3:

Geoffrey Kriston

Senior technician

Walgreens

(773) 610-5414

Relationship: Co-worker


Languages

English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Pharmacy Technician

Walgreens
11.2022 - Current

Chemist

GUFIC Lifescience Ltd, Pharmaceuticals
09.2019 - 02.2021

Licensed Practitioner Nurse - Practical Nursing

Americare Technical School

Bachelor of Pharmacy - Pharmacy

Dharamsinh Desai University

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