Pooja Sharma

Responsibilities

• Inventory management: Track inventory levels and determine when to replace items. Organizes the storage and distribution of goods. Manages the flow of goods to ensure a smooth supply chain.
• Fill orders: Shop for customer orders, locate items, prepare and package them, and ensure order accuracy
• Deliver orders: Load the vehicle with the order, deliver it to the customer, and confirm delivery
• Customer service: Engage with customers throughout the process, answer questions, and make substitutions when necessary
• Handle products: Ensure products are handled with care and secured properly
• Billing: A role that involves billing-related tasks at Walmart.

Khurana and Khurana Advocates is a full-service law firm specializing in Intellectual Property, Corporate Law, and Litigation. With a strong team of experienced legal professionals, the firm provides comprehensive legal services to a broad range of clients, from startups to multinational corporations. The firm is known for its expertise in intellectual property matters and has a well-established presence across major Indian cities.

• Manage Case Deadlines: Accurately track and monitor deadlines for IP matters, including patent, trademark, and copyright filings, as well as litigation and corporate cases.
• Docket Management: Maintain and update the firm's docketing system with case-related dates, filings, responses, and reminders.
• Coordinate with Attorneys: Work closely with legal teams to ensure they are aware of all critical deadlines and upcoming due dates for fillings or court appearances.
• Document Filing: Prepare, file and manage legal documents, ensuring all submissions are completed in a timely manner.
• Calendar Management: Manage attorney calendars, scheduling meetings, court appearances, and deadlines for key legal events.
• Client Communication: Liaise with clients to update them or case timelines and provide reminders about necessary filings or responses.
• Database Management: Ensure the docketing system is up-to-date with accurate and complete case information.
• Compliance: Ensure all docketing practices comply with court rules. patent/trademark office regulations, and internal firm policies.

• Filing Legal Documents: Handle the preparation and filing of documents for domestic cases, including intellectual property filings (patents, trademarks, copyrights) and litigation.
• Client Communication: Update clients on filing progress, deadlines, and any requirements for further submissions.
• International Intellectual Property Filings: Manage filings for international patent, trademark, and copyright cases.
• Compliance with Foreign Regulations: Ensure that all international filings comply with the requirements of the jurisdictions involved )e.g. USPTO, EPO).
• Communication with Global Clients: Keep international clients informed of filings statuses, timelines, and any additional documentation needed for foreign filings.
• Docket Management: Maintain a detailed docketing system to track domestic and international filing deadlines, form submissions, and case updates.
• Form Submission: Manage and track the submission of miscellaneous legal forms, including extension requests, amendments, office action responses, and any other case-related forms.
• Collaboration with Legal Teams: Ensure that legal teams are updated on upcoming deadlines and required actions, providing timely reminders and alerts.
• Management Information System (MIS) Reports: Prepare, manage, and update MIS reports to track the progress of all ongoing cases, filings, and docketing activities.
• Data Analysis: Analyze data for trends, bottlenecks, and compliance issues related to filing and case management.
• Report Generation: Create detailed reports for the management team, outlining the status of domestic and international filings, upcoming deadlines, and case performance metrics.
• Documentation: Ensure all filing-related documents are accurately filed, categorized, and easily accessible for internal use and client reference.

MetLife, Inc. is the holding corporation of the Metropolitan Life Insurance Company, or MetLife, for short, and its affiliates. MetLife is among the largest global providers of Insurance, annuities, and employee benefit program, with 90 millions customers in over 60 countries. The firm was founded on March 24, 1868.

Key Responsibilities:

• Act as the primary point of contact for customers, addressing complaints, inquiries, requests, and feedback.
• Responsible for resolving customer support issues form start to finish via phone calls and emails.
• Prepare daily reports on the allocation and categorization of concerns/grievances, dividing them into requests, inquiries, sales, and service complaints.
• Ensure all customer requests, inquiries, and complaints are addressed promptly and professionally.
• Build and maintain strong relationship with internal departments such as New Business, Claims, POS, Underwriting, Remittance, Finance, and Call Center.
• Generate new leads and schedule follow-up calls for potential business opportunities.
• Provide technical support and offer suggestions to meet and exceed customer expectations.