Pooja Campbell
Salesforce Admin / Business Analyst
Chantilly,United States
Summary
As a proficient and enthusiastic Salesforce Certified Administrator, I have hands on experience in the Salesforce platform with a passion for businesses processes and solving complex business problems. With over 5 years of experience as an entrepreneur, I have strong analytical skills with an interest in understanding data and utilizing information to make informed business decisions. Having a deep passion for learning, development and growth, I enjoy participating in a Salesforce Professional Development Program, where I am able to dive deeper into the Salesforce Ecosystem, and network to build valuable relationships in the Salesforce space. Outside of Salesforce, I have a BFA in Fine Arts and enjoy running my own art business. My other interests include painting, writing, reading and traveling with my family. Trailhead profile: https://trailblazer.me/id/pcampbell20
Overview
13
13
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
Work History
Salesforce Administrator /Business Analyst
Talent Stacker / Salesforce Career Dev. Program
11.2021 - 01.2022
- Created plans & communicated deadlines to ensure projects were completed on time.
- Led client sessions, gathered/prioritized requirements (user stories) & created solution documentation.
- Configured data integration & automations including alerts & process builder to solution for business needs.
- End user training documentation to ensure understanding & user adoption of customizations.
- Automations including email templates, alerts, process builders & flows in order to properly solution for business needs.
- Salesforce Security - ongoing maintenance & structuring of roles/profiles/permission sets/sharing settings.
- User Interface Customizations - lightning layouts & page layouts to facilitate user management.
- Participated in live workshops exploring best practices around Salesforce.com & broader Salesforce ecosystem.
- Participated in professional development topics for Salesforce administrator / business analyst roles.
Salesforce Certified Administrator, Talent Stacker | Salesforce Career Development Program
Pooja Fine Art
07.2021 - Current
Content Creator / Manager
Pooja
01.2016 - Current
- Utilized WordPress to upload content, images & pages.
- Created content using SEO keywords drawn from Google Analytics.
- Employed site manager tools to publish content & maintain professional looking web pages.
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Strengthened content through proofreading & editing.
- Customized brand message to reach & capture target audience interest and drive engagement.
- Managed competing deadlines with efficiency.
- Responsible for set up, management & integration of active marketing & social media - which includes maintaining active web presence & well designed websites.
- Create, manage & update content on regular basis on websites, & social media - including blogs, and online sales platforms like Etsy.
- Implemented automation tools to capture & follow up with potential leads.
- Communicate regularly with clients & vendors, negotiating contracts, & working towards vision for shared projects.
- Organize & set up prospective shows and events - regular & pop-ups.
- Financially track income & expenses for tax purposes, as well as set monthly & yearly target goals & strategies to achieve them.
- Follow up & touch base with clients about completed projects, as well as potential new projects.
Bartender
Hunter's Bar
06.2014 - 06.2020
- Handled simultaneous customer, team & business needs while avoiding unnecessary delays or errors.
- Completed regular bar inventories & daily requisition sheets & increased sales and profits.
- Created 100% guest satisfaction by providing genuine hospitality & by exceeding guest expectations.
- Trained new employees on best customer service practices, drink preparation, product promotion & sanitation protocol.
- Organized bar inventory & storage procedures to keep stock within optimal levels & meet expected customer demands.
- Kept bar presentable & well-stocked to meet customer needs.
- Improved & applied social media marketing strategies to increase patronage.
Education
Bachelor of Fine Arts - BFA - Fine and Studio Arts
Montserrat College of Art
Beverly, MA 09.1995 - 05.1999
Skills
Organizational abilities
Websites
Certification
Security Specialist (Superbadge) - Trailhead by Salesforce
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salesforce Administrator /Business Analyst
Talent Stacker / Salesforce Career Dev. Program
11.2021 - 01.2022
Salesforce Certified Administrator, Talent Stacker | Salesforce Career Development Program
Pooja Fine Art
07.2021 - Current
Content Creator / Manager
Pooja
01.2016 - Current
Bartender
Hunter's Bar
06.2014 - 06.2020
Bachelor of Fine Arts - BFA - Fine and Studio Arts
Montserrat College of Art
09.1995 - 05.1999
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