POONAM GUPTA GRANDE
Chicago
Summary
Experienced Flight Attendant with over 1 year of delivering exceptional in-flight service at IndiGo Airlines on domestic and international routes. Proven ability to ensure passenger safety, comfort, and satisfaction through clear communication, cultural sensitivity, and quick problem-solving. Fluent in six languages and fully authorized to work in the U.S., currently based in Chicago. Passionate about creating memorable travel experiences and excited to contribute my global perspective and strong hospitality skills to United Airlines’ flight attendant team.
Overview
4
4
years of professional experience
Work History
Assistant Manager
MSONS LLC
01.2023 - Current
- Resolved customer concerns professionally and efficiently
- Trained new staff on service quality and workplace safety
- Demonstrated leadership in shift management and multitasking under pressure
- Improved customer satisfaction by addressing and resolving complaints promptly.
Flight Attendant
IndiGo Airlines
08.2021 - 08.2022
- Delivered excellent service to 180+ passengers per flight on both domestic and international routes
- Ensured compliance with FAA & airline safety protocols
- Conducted safety briefings, pre-flight checks, and emergency preparedness drills
- Assisted passengers with special needs and language support
- Awarded positive feedback by seniors for professional conduct and teamwork
Customer Support Executive
Wipro BPO
04.2021 - 07.2021
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through timely and accurate support.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
Flight Attendant Training - undefined
IndiGo Airlines Training Academy
Diploma - Business Management
Mumbai01.2020
12th Grade (Higher Secondary Certificate) - undefined
Maharashtra State Board
01.2018
Skills
- In-flight safety and emergency procedures
- First-class customer service
- Conflict resolution & communication
- Crew coordination & teamwork
- Cultural sensitivity
- Multilingual: Fluent in 6 languages
- CPR & First Aid certified
- Flexible, punctual & reliable
Certifications & Languages
Valid Passport - Expires 2032
CPR & First Aid Certified
Excellent command of the English language
Fluent in: Hindi, Urdu, Marathi, Gujarati, Punjabi
Green Card – U.S. Work Authorized
Additional Info
- Willing to relocate
- Flexible schedule (available weekdays, weekends, holidays)
- Passionate about aviation and customer care
Timeline
Assistant Manager
MSONS LLC
01.2023 - Current
Flight Attendant
IndiGo Airlines
08.2021 - 08.2022
Customer Support Executive
Wipro BPO
04.2021 - 07.2021
Flight Attendant Training - undefined
IndiGo Airlines Training Academy
Diploma - Business Management
12th Grade (Higher Secondary Certificate) - undefined
Maharashtra State Board
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