Laura Hernandez
Carlsbad,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Delivery Driver
ALOP Platinum
11.2022 - 01.2024
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Loaded truck and properly secured items to prevent damage for deliveries.
Medical Insurance Specialist
Advanced Diabetes Supply
10.2021 - 11.2022
- Paid or denied medical claims based upon established claims processing criteria.
- Streamlined claim submission process for faster turnaround times and reimbursement rates.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
Medical Assistant
Coastal Pain And Spinal Diagnostics
03.2017 - 01.2019
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Prepared lab specimens for diagnostic evaluation.
Customer Service Representative
GH Bass And Co
07.2014 - 11.2016
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Once Upon A Child Franchise
01.2013 - 01.2014
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
Ross Dress For Less
02.2012 - 06.2013
- Managed time efficiently in order to complete all tasks within deadlines.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Carlsbad High School
Carlsbad, CA07.2008
Skills
- Good Telephone Etiquette
- Relationship Building
- Problem-Solving
- Dependable and Responsible
- Excellent Communication
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
ALOP Platinum
11.2022 - 01.2024
Medical Insurance Specialist
Advanced Diabetes Supply
10.2021 - 11.2022
Medical Assistant
Coastal Pain And Spinal Diagnostics
03.2017 - 01.2019
Customer Service Representative
GH Bass And Co
07.2014 - 11.2016
Customer Service Representative
Once Upon A Child Franchise
01.2013 - 01.2014
Customer Service Representative
Ross Dress For Less
02.2012 - 06.2013
High School Diploma -
Carlsbad High School