Jane Buccieri
Louisville,Kentucky
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Member Services Specialist II
HealthEquity
06.2018 - 10.2023
- Enhanced member satisfaction by addressing concerns promptly and providing professional assistance.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Cashier
Cox's Smokers Outlet
04.2017 - 10.2017
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Intake/Dispatcher Clerk
RecoverCare
12.2011 - 07.2016
- Reduced response times for emergency calls by optimizing dispatcher schedules and call assignments.
- Provided top-notch support to field personnel by addressing inquiries and resolving issues promptly.
- Fostered positive working relationships among team members by promoting open communication and collaboration.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Education
Associate of Science - Data Processing Technology
Sullivan College of Technology And Design
Louisville, KYHigh School Diploma -
Louisville Central High School
Louisville, KYSkills
- Data Entry Proficiency
- Call Center Experience
- Complaint Handling
- Organizational skills
- Team collaboration
- Excellent communication
- Attention to detail
- Process improvement
Timeline
Member Services Specialist II
HealthEquity
06.2018 - 10.2023
Cashier
Cox's Smokers Outlet
04.2017 - 10.2017
Intake/Dispatcher Clerk
RecoverCare
12.2011 - 07.2016
Associate of Science - Data Processing Technology
Sullivan College of Technology And Design
High School Diploma -
Louisville Central High School