Porcelain Armendariz
Midland,TX
Summary
I am a hard-working; no nonsense type of person. I value quality over quantity and the willingness to go above and beyond for anyone. When I take a job, I make sure its done to the best of my ability because I know how important every job is. I remember that I'm not just representing myself, but the entire company.
Professional sales expert with proven track record in automotive sales. Known for strong negotiation skills, customer relationship management, and in-depth product knowledge. Highly adaptable, goal-focused team player who consistently meets and exceeds sales targets. Reliable and flexible with strong emphasis on achieving results through collaboration and strategic planning.
Overview
6
6
years of professional experience
Work History
Car Salesperson
Odessa Mitsubishi
Odessa, TX
11.2021 - 03.2023
- Developed strong customer relationships to facilitate vehicle sales and enhance client satisfaction.
- Conducted thorough product demonstrations, showcasing features and benefits of vehicles to potential buyers.
- Maintained up-to-date knowledge of automotive industry trends and competitor offerings for effective sales strategies.
- Collaborated with finance team to secure favorable financing options for customers, improving overall sales performance.
- Trained junior sales staff on best practices in customer engagement and negotiation techniques to boost team productivity.
- Evaluated customer needs through active listening, providing tailored solutions that drove repeat business and referrals.
- Streamlined sales processes by implementing new CRM software, enhancing tracking and follow-up efficiency with leads.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Delivery Driver
Doordash
Odessa, TX
08.2019 - 10.2021
- Double-checked many daily deliveries against shipping instructions before delivering to customers.
- Spoke with customers on the phone as well as in person.
- Interacted with customers to determine what they needed of me as well inform them of any changes.
Sales Associate
Bath & Body Works
Odessa, TX
11.2020 - 03.2021
- Used upselling techniques and offered product and service consultations.
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
- Checked customers out at the register.
Food Expedite
Saltgrass Steak House
Odessa, TX
06.2018 - 10.2018
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Ensured that all food orders were served quickly, while minimizing errors and complaints.
- Double-checked product and side-item placement while implementing special instructions.
- Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
- Maintained kitchen productivity by ensuring that dishes were prepared and served on time and according to customer specifications.
Hostess
Casa Olé
Odessa, TX
06.2017 - 10.2017
- Evaluated the restaurant and lounge according to state and federal cleanliness standards.
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.
- Assigned work tasks and coordinated the activities of dining room personnel to provide prompt, courteous service to patrons.
- Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties.
- Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
- Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs.
- Customer questions about hours, seating, and general information were answered by me.
Guest Service Representative
Cinergy Odessa Featuring EPIC
Odessa, TX
11.2016 - 10.2017
- Ensured the enjoyment of all incoming customers for the bowling alley.
- Maintained an appropriate wait time for each patron.
- Cleaned the lounge area and the surrounding area of the bowling center.
- Took payment while cleaning and dispersing shoes to the outgoing and incoming patrons.
- Helped with the overall flow of the movie theater by assisting in multiple areas.
Education
Bachelor of Arts - Musical Theater
The American Musical and Dramatic Academy
Los Angeles, CA01-2021
High School - undefined
Permian High School
Odessa, TX01-2017
Skills
- Customer-oriented
- Strong math aptitude
- Safety regulations expert
- Logging paperwork
- Safe driver training
- Safe driver in adverse conditions
- Order picking and processing
- Customer service
- Strong negotiation
- Building rapport
- Sales presentations
- Persuasion techniques
- Goal oriented
- Cold calling
- Closing deals
- Sales closing
- Price negotiation
- Follow-up skills
- Relationship building
- Friendly and enthusiastic
- Appointment scheduling
- Delivering vehicles
- Staff training
- Consultative techniques
Timeline
Car Salesperson
Odessa Mitsubishi
11.2021 - 03.2023
Sales Associate
Bath & Body Works
11.2020 - 03.2021
Delivery Driver
Doordash
08.2019 - 10.2021
Food Expedite
Saltgrass Steak House
06.2018 - 10.2018
Hostess
Casa Olé
06.2017 - 10.2017
Guest Service Representative
Cinergy Odessa Featuring EPIC
11.2016 - 10.2017
High School - undefined
Permian High School
Bachelor of Arts - Musical Theater
The American Musical and Dramatic Academy