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Porche’ Murphy
Key Accounts, Claim Specialist, Customer Service Representative, Life Insurance Agent
Athens,AL
Work Preference
Summary
Results-driven account management and customer service professional with 8+ years of experience in client relationship management, healthcare claims processing, and problem-solving. Proven ability to build strong client relationships, improve customer satisfaction, and deliver results in fast-paced environments. Skilled in communication, data analysis, contract negotiation, and cross-functional collaboration, with a commitment to delivering exceptional service and driving organizational success.
Overview
10
10
years of professional experience
Work History
Key Account Representative
MultiPlan
06.2021 - 05.2026
- Pre-Screened 50+ incoming submissions
- Analyzed email and portal submissions to create cases.
- Processed claims for specific clients
- Reviewed providers appeals and made decisions
- Established trust with clients through consistent follow-up on commitments made during meetings or calls.
- Negotiated contract terms and pricing structures with clients, maximizing profitability while meeting their specific needs.
Customer Service Representative
Everise
11.2018 - 03.2022
- Efficiently managed a high volume of 70+ calls per day.
- Facilitated payment transactions efficiently.
- Addressed client requests efficiently concerning product details and services.
- Kept comprehensive records of interactions for quality assurance.
- Guided customers in successfully placing online orders.
Pharmaceutical Sales Representative
Alorica
05.2016 - 09.2018
- Processed a high volume of over 70+ inbound and outbound communications daily.
- Enhanced customer retention with precise details on United Healthcare Benefits.
- Coordinated prescription fulfillment to meet customer needs.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Monitored inventory across various database.
Education
Bachelor Of Applied Arts And Science - Criminal Justice
Alabama A&M University
Normal, AL12.2020
Skills
Proficient in Written and Oral Communication
Analytical Problem Solving
Data Analysis
Accurate Data Entry
Efficient Claim Evaluation
Exceptional Customer Support
Effective Negotiation Skills
Relationship management
CRM proficiency
Teamwork and collaboration
Decision-making
Timeline
Key Account Representative
MultiPlan
06.2021 - 05.2026
Customer Service Representative
Everise
11.2018 - 03.2022
Pharmaceutical Sales Representative
Alorica
05.2016 - 09.2018
Bachelor Of Applied Arts And Science - Criminal Justice
Alabama A&M University