Porche' Murphy
Huntsville,Alabama
Summary
Experienced in delivering exceptional customer service through telephone and face-to-face interactions. Strong background in sales, customer care, and data entry. Passionate about improving the quality of people's lives through unparalleled care and service. Solid foundation in communication and business. Eager to contribute experience and studies to a dynamic team and advance career.
Overview
9
9
years of professional experience
Work History
Key Account Representative
Multiplan
06.2022 - 11.2024
- Coordinated resolution efforts for providers and clients concerns.
- Assessed submissions from emails and portals to generate cases.
- Reviewed and processed client-specific claims.
- Performed timely data entry in several applicable systems
- Logged information derived from written and verbal communications
- Evaluated and processed appeal decisions.
- Utilized CRM tools effectively to track all interactions with clients, ensuring accurate reporting on account performance metrics.
- Negotiated contract terms and pricing structures with clients, maximizing profitability while meeting their specific needs.
Customer service representative
Everise
11.2018 - 03.2022
- Efficiently managed a high volume of 40+ calls per day.
- Facilitated payment transactions efficiently.
- Maintained professionalism while resolving disputes.
- Addressed client requests efficiently concerning product details and services.
- Kept comprehensive records of interactions for quality assurance.
- Guided customers in successfully placing online orders.
Pharmaceutical representative
Alorica
05.2016 - 09.2018
- Processed a high volume of over 30 inbound and outbound communications daily.
- Enhanced customer retention with precise details on United Healthcare Benefits.
- Coordinated prescription fulfillment to meet customer needs
- Kept precise documentation of sales activities.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Monitored inventory across various databases.
Education
Bachelor of Science - Criminal Justice
Alabama A&M University
12.2020
Skills
- Proficient in Written and Oral Communication
- Analytical Problem Solving
- Data Analysis
- Accurate Data Entry
- Efficient Claim Evaluation
- Exceptional Customer Support
- Sales Expertise
- Effective Negotiation Skills
- CRM proficiency
- Account management
- Organizational skills
- Order processing
Timeline
Key Account Representative
Multiplan
06.2022 - 11.2024
Customer service representative
Everise
11.2018 - 03.2022
Pharmaceutical representative
Alorica
05.2016 - 09.2018
Bachelor of Science - Criminal Justice
Alabama A&M University
Similar Profiles
Armonda WoodsonArmonda Woodson
Medical Claims Resolution Specialist 2 at MultiPlanMedical Claims Resolution Specialist 2 at MultiPlan
Daniel HassettDaniel Hassett
Credentialing Specialist at MultiPlanCredentialing Specialist at MultiPlan
Falicia NewsomeFalicia Newsome
Dispute Resolution Specialist at MultiPlanDispute Resolution Specialist at MultiPlan
Ryan DelgadoRyan Delgado
Small Online Business Owner at Rocket City Laser WorksSmall Online Business Owner at Rocket City Laser Works
Carmen ArmstrongCarmen Armstrong
Busser at Augusta National Golf Club- Masters’Busser at Augusta National Golf Club- Masters’