Porche' Murphy
Huntsville,Alabama
Summary
Experienced customer service representative with a strong background in telephone and face-to-face interactions. Skilled in sales, customer care, and data entry, I have honed my abilities to provide exceptional service. My passion lies in improving the quality of people's lives through unparalleled care and service. With a solid foundation in communication and business administration, I am eager to leverage my experience and studies to contribute to a dynamic team.
Overview
2
2
years of professional experience
Work History
Key Account Representative
Multiplan
06.2022 - 11.2024
- Customer Service Intake Coordinator
- Pre-Screened incoming submissions
- Analyzed email and portal submissions to create cases
- Processed claims for specific clients
- Logged information derived from written and verbal communications
- Developed concepts and procedures
- Reviewed providers appeals and made decisions
- Responded timely to internal and external inquiries
- Established trust with clients through consistent follow-up on commitments made during meetings or calls.
- Negotiated contract terms and pricing structures with clients, maximizing profitability while meeting their specific needs.
- Maintained a deep understanding of the clients'' industries, staying abreast of trends and market shifts to provide valuable insights during account reviews.
- Maintained high-quality service standards for all inbound and outbound calls, ensuring prompt and accurate assistance.
- Utilized CRM tools effectively to track all interactions with clients, ensuring accurate reporting on account performance metrics.
Education
Bachelor of Science - Criminal Justice
Alabama A&M University
Normal, Alabama12.2020
Skills
- Proficient in Written and Oral Communication
- Analytical Problem Solving
- Data Analysis
- Accurate Data Entry
- Efficient Claim Evaluation
- Exceptional Customer Support
- Sales Expertise
- Effective Negotiation Skills
Timeline
Key Account Representative
Multiplan
06.2022 - 11.2024
Bachelor of Science - Criminal Justice
Alabama A&M University
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