Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Porkeisha Worrell

LAKE WALES,FL

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Supervisor

UPS
05.2018 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.

Managing Bartender

MANNYS CHOPHOUSE
06.2014 - Current
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Education

High School Diploma -

Lake Wales Senior High School
Lake Wales, FL

Associate of Science -

Polk State College
Winter Haven, FL

Skills

  • Training and mentoring
  • Goal-Oriented
  • Employee Motivation
  • Strategic Planning
  • Operations Management
  • Customer Service and Relations
  • Microsoft Excel
  • Process Monitoring and Improvement
  • Policy Enforcement
  • Data Analytics
  • Audit reporting

Certification

  • Licensed DOT - 2022-present
  • Certified Hazmat Materials - UPS/OSHA -2021-present

Timeline

Supervisor

UPS
05.2018 - Current

Managing Bartender

MANNYS CHOPHOUSE
06.2014 - Current

High School Diploma -

Lake Wales Senior High School

Associate of Science -

Polk State College

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Porkeisha Worrell