Porscha Hollingsworth
Phoenix
Summary
As a meticulous and organized team player, I possess the capability to manage multiple projects simultaneously while maintaining precision. I am seeking a full-time position that offers professional challenges and opportunities to apply my interpersonal skills. With expertise in time management and problem-solving, I consistently demonstrate reliability and success in meeting high standards for productivity, quality, and performance. As a competent and efficient professional, I am well-suited for dynamic environments.
Successful professional with several years of experience propelling brand image and driving customer engagement to increase revenue. Skillful in generating attention among target audiences. Strong collaborator comfortable working with various teammates and industry professionals to oversee execution of campaigns.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Collection Account Specialist III
TD Bank NA
Phoenix
06.2023 - 06.2025
- Gathers and analyzes data to identify and solve complex problems.
- Conducts detailed investigative work to find missing borrowers, regularly utilizing skip tracing and other techniques.
- Complies with all pertinent department/bank policies and procedures.
- Elevates issues that may result in foreclosure or repossession when necessary.
- Improved customer satisfaction by promptly addressing and resolving financial issues.
CS Retention Specialist
ATT Mobility
Little Rock
07.2010 - 03.2023
- Connected with customers to address questions and resolve issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Established customer retention programs to improve loyalty and increase lifetime value.
- Manage inbound calls of 30-60 call daily.
Guest Service Representative
Norwegian Cruise Line
Honolulu
01.2006 - 06.2010
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Enhanced guest satisfaction by providing exceptional customer service at front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Education
Primary Studies -
Sylvan Hills High School
Sherwood, ARSkills
- Team Oriented
- Virtual Collaboration
- Resourcefulness
- Negotiation
- Exceptional Communication
- Adaptability
- Analytical and Critical Thinking
- Coachable
- Data analysis
Certification
Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Collection Account Specialist III
TD Bank NA
06.2023 - 06.2025
CS Retention Specialist
ATT Mobility
07.2010 - 03.2023
Guest Service Representative
Norwegian Cruise Line
01.2006 - 06.2010
Primary Studies -
Sylvan Hills High School