Porsha Ely
Muskogee,OK
Summary
Results-driven professional with extensive experience in shift management and customer service. Known for optimizing workflow and improving team dynamics, leading to increased customer satisfaction and operational efficiency. Ready to leverage leadership skills to drive positive outcomes in a fast-paced environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Sonic
Muskogee
03.2025 - 04.2026
- Supervised daily operations, ensuring compliance with health and safety standards.
- Managed inventory levels, optimizing stock to reduce waste and improve efficiency.
- Resolved customer complaints promptly, improving satisfaction ratings significantly.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours, and inventory movements.
Crew Member
Sonic
Muskogee
03.2024 - 03.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards.
- Collaborated with team members to improve workflow and expedite service delivery during peak hours.
Server
IHOP
Muskogee
02.2024 - 02.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat visits.
- Managed food and beverage orders efficiently, maintaining accuracy throughout service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Trained new servers on menu items, restaurant policies, and customer interaction techniques.
Education
Information Technology (Cybersecurity)
Strayer University
OnlineNo Degree - Criminal Justice
Bacone College
Muskogee, OKHigh School Diploma -
Muskogee High School
Muskogee, OK05-2014
Skills
- Accurate cash handling
- Opening and closing procedures
- Energetic and enthusiastic
- Flexible schedule
- Verbal and written communication
- Shift leadership
- Active listening
- Conflict resolution
- Quality control
- Willingness to learn
- Attention to detail
- Multitasking
- Customer service focus
Certification
- Food Handler's License (SERVSAFE)
Timeline
Shift Manager
Sonic
03.2025 - 04.2026
Crew Member
Sonic
03.2024 - 03.2025
Server
IHOP
02.2024 - 02.2025
Information Technology (Cybersecurity)
Strayer University
No Degree - Criminal Justice
Bacone College
High School Diploma -
Muskogee High School