Summary
Overview
Work History
Education
Skills
Timeline
Generic

Porsha Franklin

West Bloomfield,MI

Summary

Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.

Overview

2
2
years of professional experience

Work History

Appointment Scheduler

Michigan Institute For Neurological Disorders
07.2024 - 01.2025
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Handled complaints and questions, and re-directed calls to other team members.

Certified Nursing Assistant

West Bloomfield Rehabilitation Center
04.2023 - 06.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

Diploma - Practical Nursing

Dorsey College
Madison Heights, MI
04-2026

Certificate - Certified Nursing Assistant

Yes We CNA
Detroit, MI
01-2023

General Studies

Western International High School
Detroit, MI
06-2010

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Basic life support
  • End-of-life care
  • Emotional support
  • Lifting and transferring
  • Toileting assistance
  • Patient hygiene assistance
  • Safety precautions
  • Collecting vital signs
  • Recording vital signs
  • Active listening
  • Flexibility and adaptability
  • Medication administration

Timeline

Appointment Scheduler

Michigan Institute For Neurological Disorders
07.2024 - 01.2025

Certified Nursing Assistant

West Bloomfield Rehabilitation Center
04.2023 - 06.2024

Diploma - Practical Nursing

Dorsey College

Certificate - Certified Nursing Assistant

Yes We CNA

General Studies

Western International High School

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