Jennifer Holdbrooks
Chelsea,AL
Summary
Experienced appointment scheduler with a background in retina clinic coordination, insurance verification, and patient follow-up. Known for strong telephone etiquette, clear communication, and accurate handling of scheduling and referral details.
Overview
8
8
years of professional experience
Work History
Appointment Scheduler
Retina Specialist of Alabama
Birmingham, AL
06.2023 - 04.2024
- Scheduled and coordinated patient visits for retina clinic appointments and follow-up care to optimize patient flow.
- Handled incoming calls for appointment requests, rescheduling, and cancellations, while ensuring timely patient access to care.
- Verified insurance information prior to patient visits to facilitate smooth billing processes.
- Coordinated referral details with referring offices and provider staff.
Bankruptcy Specialist
Birmingham Radiological Group
Birmingham, AL
09.2021 - 06.2023
- Coordinated with attorneys, trustees, and patients to provide timely account updates.
- Reviewed bankruptcy account files to ensure accurate radiology billing support.
- Checked patient balances against insurance claims and court records.
- Entered billing information into medical office systems to maintain the integrity of bankruptcy case records.
Appointment Scheduler
Orthopedics for Kids
Birmingham, AL
12.2015 - 04.2016
- Assisted in scheduling patient appointments using office software,, rescheduling, and canceling patient appointments.
- Supported incoming calls for appointment requests, rescheduling, and cancellations.
- Conducted follow-up calls to confirm appointments and reduce no-show rates.
- Verified insurance details to ensure patient eligibility before visits.
- Entered patient records in scheduling and medical office systems.
- Gave appointment instructions to patients and caregivers.
- Prepared patients for specialized retina specialist appointments.
- Shared referral information with referring offices and provider staff.
- Delivered clear instructions to patients and caregivers to enhance visit preparedness.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, AL05-1985
Skills
- Appointment scheduling
- Patient record management
- Insurance verifications
- Eligibility verification
- Billing accuracy
- Payment processing
- Electronic medical records management
- Appointment management
- Time management
- Multitasking ability
- Organizational skills
- Conflict resolution
- Effective communication
- Active listening
- Written communication
- Customer service excellence
- Adaptability
- Decision-making
- Critical thinking
- Regulatory adherence
- Record accuracy
- Patient engagement
- Patient follow-ups
- Clinic operations
- Microsoft Word proficiency
- Microsoft office
- Typing and filing
- Documentation organization
- Appointment management
Timeline
Appointment Scheduler
Retina Specialist of Alabama
06.2023 - 04.2024
Bankruptcy Specialist
Birmingham Radiological Group
09.2021 - 06.2023
Appointment Scheduler
Orthopedics for Kids
12.2015 - 04.2016
High School Diploma -
Pleasant Grove High School