Porsha Johnson
Jonesboro,GA
Summary
Dynamic professional with extensive experience at Kaiser Permanente as a Housekeeping Supervisor, excelling in cleaning and sanitation. Proven ability to enhance guest relations through exceptional customer service and effective team training. Recognized for fostering a high-quality service environment, resulting in improved staff performance and guest satisfaction.
Overview
2025
2025
years of professional experience
Work History
Housekeeping Supervisor
Kaiser Permanente
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Customer Service Representative
Conduent
05.2021 - 10.2024
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Security Officer
Arrakis Systems
02.2018 - 04.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Edison Highschool
Fresno, CA06.2003
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
Timeline
Customer Service Representative
Conduent
05.2021 - 10.2024
Security Officer
Arrakis Systems
02.2018 - 04.2021
Housekeeping Supervisor
Kaiser Permanente
Edison Highschool
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