Porsha Jones
St Louis,MO
Summary
Outstanding Office Management and Support Professional with an extensive knowledge and experience in administrative oversight and support. Self-starter and skilled team leader with a history of maintaining organizational efficiency and instilling customer service excellence.
Overview
19
19
years of professional experience
Work History
Office Manager
At Your Will Home Care LLC
Florrisant, MO
07.2017 - Current
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and monitored time clock system to maintain proper documentation of employee personnel.
- Managed, coordinated schedules, appointments and bookings for employees/clients and office functions.
- Hired, trained and mentored staff on company policies, daily task execution and industry best practices.
- Completed thorough opening, and closing to maintain operational standards each day.
- Produced thorough, accurate and timely reports weekly and monthly.
Customer Service Clerk
QuikTrip
St. Louis, MO
05.2017 - 12.2017
- Greeted customers upon entrance and handled cash and credit transactions.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Delivered fast, friendly and knowledgeable service for customers and handled service complaints.
- Maintained stocking of coolers floor items and cleanliness of store.
Leasing Consultant
Madison Aspen Woods Apartments
Florissant, MO
08.2016 - 09.2016
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Checked rental eligibility by following company's verification process and background checks.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Received rent payments and tracked transactions in accounting software.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Coordinated maintenance and repair requests for current tenants and contacted contractors for bid proposals.
Leasing Consultant
Apartment Leasing Solutions
St. Louis, MO
03.2016 - 07.2016
- Traveled to different apartment complex locations to assist or relieve staff members with day to day operations.
- Detailed application requirements and answered questions from prospective tenants.
- Encouraged prospective tenants to fill out applications after property tours.
- Collecting rent payments and corresponding with residents via email and telephone.
- Contacted and followed up with tenants on renewal notices.
Youth Support Worker
Provident Inc
05.2015 - 12.2015
- Provided aftercare for youth age children ranging from 5-12 years of age.
- Used calm, positive and encouraging approaches with youth so that they were comfortable and willing to engage.
- Assisted youth with after school homework and project activities.
- Directed activities to promote growth in mental, emotional and educational areas.
- Collaborated with staff to encourage the youth to have healthy eating habits, safety awareness and team building skills.
- Documented each individuals progress & reported extreme changes in behavior.
Room Attendant
Doubletree by Hilton
St. Louis, MO
02.2012 - 03.2013
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Cleaned and returned vacant rooms to occupant-ready status.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Reported damage or theft of hotel property to management.
Youth Support Worker
Emerson YMCA
St. Louis, MO
02.2008 - 02.2012
- Provided before and aftercare assistance to youth age children ranging from ages 7-12 years of age.
- Supported youth with nurturing and caring assistance.
- Completed daily assignments with youth by covering topics such as fitness, healthy eating habits and self awareness.
- Supervised youth recreational activities and facilitated score keeping of games.
- Performed assessments to determine individual limitations and strengths.
Sale Associate
Hobby Lobby
St. Louis, MO
10.2009 - 07.2010
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Representative
Convergys
St. Louis, MO
02.2009 - 09.2009
- Provided technical support to Comcast Cable customers in a call center environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer's cable television and internet accounts in a timely manner.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Some College (No Degree) - General Studies
St. Louis Community College
St Louis, MO12.2009
Some College (No Degree) - Criminal Justice
Brown Mackie College
Online Courses08.2009
Skills
- Managing Operations and Efficiency
- Hiring and Training
- Onboarding and Orientation
- Performance Tracking and Evaluations
- Excellent Verbal and Written Communication
- Scheduling and Calendar Management
- Healthcare Terminology Knowledge and Procedures
- Problem Resolution
- Proficiency in Computer Systems and Applications (Windows, Microsoft, etc)
- Advance Data Entry
- Goal Setting
- Customer Relation Skills
Timeline
Office Manager
At Your Will Home Care LLC
07.2017 - Current
Customer Service Clerk
QuikTrip
05.2017 - 12.2017
Leasing Consultant
Madison Aspen Woods Apartments
08.2016 - 09.2016
Leasing Consultant
Apartment Leasing Solutions
03.2016 - 07.2016
Youth Support Worker
Provident Inc
05.2015 - 12.2015
Room Attendant
Doubletree by Hilton
02.2012 - 03.2013
Sale Associate
Hobby Lobby
10.2009 - 07.2010
Customer Service Representative
Convergys
02.2009 - 09.2009
Youth Support Worker
Emerson YMCA
02.2008 - 02.2012
Some College (No Degree) - Criminal Justice
Brown Mackie College
Some College (No Degree) - General Studies
St. Louis Community College