Summary
Overview
Work History
Education
Skills
Timeline
Generic

Porsha Williams

Milwaukee

Summary

Dynamic retail professional with exceptional leadership skills and a strong focus on customer service, honed at Dollar General. Proven ability to enhance store performance through effective team management and cash handling accuracy. Adaptable and a fast learner, consistently fostering a positive shopping environment and driving customer satisfaction.

Overview

17
17
years of professional experience

Work History

Store Associate

Aldi
12.2024 - 08.2025
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.

Target Distribution

Target
04.2023 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Store Manager

Dollar General
01.2014 - 2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Assistant Store Manager

Walmart
02.2009 - 01.2014
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Education

No Degree - General Studies

Phoenix Academy
Chicago, IL

GED - General Studies

MATC
Milwaukee, WI

Skills

  • Customer service
  • Customer assistance
  • Cash handling accuracy
  • Attention to detail focus
  • Adaptable
  • Exceptional leadership skills
  • Team oriented
  • Fast learner
  • Excellent trainer

Timeline

Store Associate

Aldi
12.2024 - 08.2025

Target Distribution

Target
04.2023 - 11.2024

Store Manager

Dollar General
01.2014 - 2022

Assistant Store Manager

Walmart
02.2009 - 01.2014

No Degree - General Studies

Phoenix Academy

GED - General Studies

MATC

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