Porshay James
Cincinnati,Ohio
Summary
To obtain a challenging position applying my creative problem-solving skills with a growing company to achieve optimum utilization of its resources. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Arrowhead Engineered Products
04.2022 - Current
- Answer inbound phone calls and emails from customers, prospective customers
- Outbound calls
- Order Entry
- Handle customer requests via ticketing system (Zendesk)
- Locating customer orders via warehouse
- Updated account information to maintain customer records.
Senior Representative/ Business operations
Tempoe
08.2017 - 11.2021
- Answer inbound phone calls and emails from customers, prospective customers, and retailers
- Handled BBB/ Legal/ Social Media Threats
- Received and monitored customer claims regarding concerns about merchandise, the leasing program, or grievances during the leasing process
- Ensures Operational effectiveness of all products
- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Refer unresolved customer grievances to designated departments for investigation
- Execution of Administrative Operation’s initiatives across multiple platforms
- Preserving the standard of the product and/or services provided by the organization
- Examine the functionality and efficiency of current processes and procedures
- Explaining contractual agreements and leasing options
- Training and guiding new hires
Customer Service Representative,
Teletech
11.2013 - 08.2016
- Sales
- Inbound/ Outbound
- Help desk
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Education
High School Diploma -
Colony High School
Ontario06.2006
Skills
- Inbound/Outbound
- 50 wpm
- Available for flexible scheduling Adaptability
- Customer Retention Strategies
- Customer Service
- Shipping Procedures Understanding
- Microsoft Power Point
- Microsoft Excel
- Zen Desk
- CRM
- Technical Support
- Microsoft Teams
Timeline
Customer Service Representative
Arrowhead Engineered Products
04.2022 - Current
Senior Representative/ Business operations
Tempoe
08.2017 - 11.2021
Customer Service Representative,
Teletech
11.2013 - 08.2016
High School Diploma -
Colony High School
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