Porshia Greene
Dallas,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center environments. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
K&N Filters
06.2022 - 01.2024
- Authoritatively handled customer complaints
- Achieved a 95% resolution rate
- Demonstrated detail-focused approach in logging customer interactions
- Reduced response time by 15%
- Eager to master new skills and contribute positively to team goals
Content Moderator
Genpat LLC
01.2018 - 06.2022
- Exceeded sales targets by 15% through strategic client engagement
- Reviewed content to match clients needs
Member Service Support
The Results
02.2016 - 09.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Education
No Degree - Kinesiology
Henderson State University
Arkadelphia, AR12-2015
High School Diploma -
Hamrony Grove High School
Camden, AR05-2010
Skills
- Microsoft office
- Problem-solving
- Time management
- Leadership
- Adaptability
- Multitasking
- Schedule verification
- Client-specific scheduling
- Coaching
- Complaint resolution
- People management
- Data entry
- Flexible and adaptable
Personal Information
Title: Customer Success Rep
Timeline
Customer Service Representative
K&N Filters
06.2022 - 01.2024
Content Moderator
Genpat LLC
01.2018 - 06.2022
Member Service Support
The Results
02.2016 - 09.2017
No Degree - Kinesiology
Henderson State University
High School Diploma -
Hamrony Grove High School
Similar Profiles
Divya GVDivya GV
Content Marketing Specialist at Rama Water FiltersContent Marketing Specialist at Rama Water Filters
Khushdeep KaurKhushdeep Kaur
Machinist at ABCOR FiltersMachinist at ABCOR Filters
Julian LopezJulian Lopez
Electrical Engineering Intern at EM EL FiltersElectrical Engineering Intern at EM EL Filters