PORTIA COFIE
Bronx,NY
Summary
Dedicated Social Worker well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
Bronxworks
07.2022 - Current
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed caseload of 30-35 adults to provide comprehensive, community-based care.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Customer Service Associate
Whole Food Market
11.2020 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Social Work Intern
Bronxworks
09.2021 - 05.2022
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Assisted Social Workers with wellness checks and home visits to supervise separated families.
Student Intern
Dancewave
11.2020 - 08.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Gained operational knowledge and supported departmental needs.
- Performed administrative duties and staff support tasks.
Student Office Assistant
Hostos Community College
09.2018 - 05.2020
- Operated office machines such as printers, scanners and shredders Completed all work for professors accurately
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
Education
Bachelor of Arts - Social Work
Lehman College/CUNY
The Bronx, NY05.2022
Associate of Arts - Liberal Arts
Hostos Community College
The Bronx, NY05.2020
Skills
- Case records management
- Referrals and networking
- Research tools
- Case management
- Documentation and reporting
- Great critical thinking skills
- Outstanding communication skills
Certification
Mandated Reporter (New York State)
Leadership and Team Development
Languages
English
Native or Bilingual
Timeline
Case Manager
Bronxworks
07.2022 - Current
Social Work Intern
Bronxworks
09.2021 - 05.2022
Customer Service Associate
Whole Food Market
11.2020 - 07.2022
Student Intern
Dancewave
11.2020 - 08.2021
Student Office Assistant
Hostos Community College
09.2018 - 05.2020
Bachelor of Arts - Social Work
Lehman College/CUNY
Associate of Arts - Liberal Arts
Hostos Community College
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