Portia Key
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Guidehouse/UAB
Hoover, AL
01.2022 - Current
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Helped address client complaints through timely manner
- Maintained confidentiality of patient data and condition to safeguard health information.
- Received payments for billing
Online Personal Shopper
Walmart
Bessemer, AL
11.2021 - Current
- Pick orders for customers
- Stage orders in labeled, temperature appropriate are
- Dispensed orders to correct customer
- Trained new employees
- Quoted prices for customers on merchandise
Clerk/Dispatcher Clerk
Buffalo Rock Pepsi
Homewood, AL
03.2014 - 03.2021
- Worked along my supervisor doing clerical work for forklift drivers
- Dispatched routes for drivers
- Shipped and received items
- Performed task with word and excel
- Answered calls and performed customer service
Assistant Manager - HR
Alegria Toys Online
Birmingham, AL
10.2012 - 01.2014
- Worked with managers to hire employees
- Placed online orders for customers
- Assisted customers with customer service issues
- Shipped and received retail
- Organized inventory
Education
No Degree -
T.A. Lawson State Community College
Birmingham, ALNo Degree -
University of Montevallo
Montevallo, ALNo Degree - Dental Assisting
Capstone Dental
Vestavia,al05.2016
High School Diploma -
Hoover High School
Hoover, AL05.2010
Skills
- Time Management
- Verbal and Written Communication
- Customer Service
- Critical Thinking Skills
- Computer Tracking
- Teamwork and Collaboration
- Attention to Detail
- MS Office
- Data Entry
- Excellent Communication
Timeline
Patient Care Coordinator
Guidehouse/UAB
01.2022 - Current
Online Personal Shopper
Walmart
11.2021 - Current
Clerk/Dispatcher Clerk
Buffalo Rock Pepsi
03.2014 - 03.2021
Assistant Manager - HR
Alegria Toys Online
10.2012 - 01.2014
No Degree -
T.A. Lawson State Community College
No Degree -
University of Montevallo
No Degree - Dental Assisting
Capstone Dental
High School Diploma -
Hoover High School